Problem connecting to the Windows Error Reporting service

Klaus

Lots of problems. We need to get to the underlying cause.

I suspect the problems start from USB Devices that need updated drivers. I can identify one device as an an iPhone but others are not telling me what they are.

Type Device Manager in the Search box above the Start button and press ENTER. Are there any yellow question marks in Device Manager? If yes what is the Device Error code.

To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.

A further complication can be Ghosted Devices –installed but not connected!

http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/

Error codes in Device Manager:

http://technet.microsoft.com/en-us/library/cc771355(v=ws.10).aspx

In Device Manager right click on the device and select Properties, Details tab. You will see displayed Property and Value. To the right of Property is a scroll. From the list accessed using the scroll, select Device Description and this may give an understandable Device Name as the value. Use the scroll again and select Device Instance Path. The value shown will most likely mean nothing to you. Place the cursor on the value, right click and copy into a further message here.

Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.

Windows Update seem to be giving you problems. What updates have not installed? Select Start, All Programs, Windows Update, View Update History, double click the failed update and post the Failure Code and Update reference number. If we can resolve the update problems it will reduce the number of errors making it easier to see and understand the other problem.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer

Hi Gerry,

thank you for your fast response. You will both files here:

https://dl.dropbox.com/u/84222002/ApplicationLog.evtx

https://dl.dropbox.com/u/84222002/Systemlog.evtx

Best regards

Klaus

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

Please say if you need help in using Sky Drive.

I have the same problem is just useless if you try to report a problem if you cant connect to the service, and is even more disappointing that microsoft cant fix it.

How they spect to resolve the OS problems if there is no way to report the problems.

I updated to the latest Win7 patches today but I am still not able to send the error reports.

So this is broken for now three year without any help or advise for the user ...