Updates to Silverlight won't install and can't uninstall

Anonymous

tried updating critical update to silverlight kb97202

over 30 times won't install

kb974331 didn't either 28 times

uninstall silerlight failed 3 times

"This patch could not be opened. Verify that the patch exists and that you can access it, or contact the applications vendor to verify that this is a genuine Windows Installer patch package."

http://www.microsoft.com/silverlight/

was referred to registry cleaner ;-(

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

1. In the Control Panel, open the Add/Remove Programs applet (Programs on Vista) and uninstall Microsoft Silverlight if it is shown as installed by clicking on it and then clicking Uninstall or Remove. If you get an error on this step (for example a dialog saying that the .msi file cannot be found), just continue on to the next step Note :Be careful that you only delete what I say to delete below. If you delete too much by accident it is quite likely that you will break something and there is no way to undo accidental changes 2. ClickStart, and then click on Run. Ø Typeregedit in the Run box and click on OK. Ø In Registry Editor expandMy Computer and then expand HKEY_CLASSES_ROOT and navigate to INSATLLER Ø ExpandINSTALLER, and then expand PRODUCTS Ø UnderPRODUCTS right-click{D7314F9862C648A4DB8BE2A5B47BE100**} andthen clickDelete** **** 3. Try updating or installing Silverlighthttp://www.microsoft.com/getsilverlight , if this step failsjust continue on to the next step 4. Using regedit, navigate to HKLM\Software\Microsoft\Silverlight and delete the key 5. From an administrator command shell you can do this by running: reg delete HKLM\Software\Microsoft\Silverlight /f 6. Using Windows Explorer, delete the “Microsoft Silverlight” directory from under Program Files.

From an administrator command shell on anx86 you can do this by running: rmdir /s /q "%ProgramFiles%\Microsoft Silverlight

If you are on a64-bit version of Windows, substitute ProgramFiles(x86): rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight 7. Try updating or installing Silverlighthttp://www.microsoft.com/getsilverlight 8. If the issue is related to playing Media Streaming using third party players from any website then try resetting the Internet Explorer to defaults

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Answer accepted by question author

Anonymous

Hello presenting1,

There is a KB article that includes a Fix it to uninstall Silverlight, give this a try.

How to clean a corrupted Silverlight installation and then reinstall Silverlight

Hope this helps.

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60 additional answers

Anonymous

1. In the Control Panel, open the Add/Remove Programs applet (Programs on Vista) and uninstall Microsoft Silverlight if it is shown as installed by clicking on it and then clicking Uninstall or Remove. If you get an error on this step (for example a dialog saying that the .msi file cannot be found), just continue on to the next step Note :Be careful that you only delete what I say to delete below. If you delete too much by accident it is quite likely that you will break something and there is no way to undo accidental changes 2. ClickStart, and then click on Run. Ø Typeregedit in the Run box and click on OK. Ø In Registry Editor expandMy Computer and then expand HKEY_CLASSES_ROOT and navigate to INSATLLER Ø ExpandINSTALLER, and then expand PRODUCTS Ø UnderPRODUCTS right-click{D7314F9862C648A4DB8BE2A5B47BE100**}** andthen clickDelete 3. Try updating or installing Silverlighthttp://www.microsoft.com/getsilverlight , if this step failsjust continue on to the next step 4. Using regedit, navigate to HKLM\Software\Microsoft\Silverlight and delete the key 5. From an administrator command shell you can do this by running: reg delete HKLM\Software\Microsoft\Silverlight /f 6. Using Windows Explorer, delete the “Microsoft Silverlight” directory from under Program Files. From an administrator command shell on anx86 you can do this by running: rmdir /s /q "%ProgramFiles%\Microsoft Silverlight If you are on a64-bit version of Windows, substitute ProgramFiles(x86): rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight 7. Try updating or installing Silverlighthttp://www.microsoft.com/getsilverlight 8. If the issue is related to playing Media Streaming using third party players from any website then try resetting the Internet Explorer to defaults

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Anonymous

2012-04-01T16:47:32+00:00

Step 1, 2 & 3 fixed the problem for me. Thanks a lot!
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Anonymous

2012-03-28T17:20:19+00:00

This artilcle and the Fix it for me Button worked like a Charm for me , Thanks

http://support.microsoft.com/kb/2608523
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