Windows 7 crashes on startup, "Attempt to reset the display driver and recover from timeout failed"

Anonymous
2009-11-03T13:00:54+00:00

Right, so I'm using an HP laptop, and it seems to be consistently crashing on startup, with a bunch of strange coloured lines and pixels before the login screen appears. I usually dont even get a BSOD, but I did just once, with the error code 0x000000001E and the error message "Attempt to reset the display driver and recover from timeout failed".

I'd had this problem using Windows Vista as well, and thought an upgrade to 7 might fix it, but apparently not. Listing my computer specs below in case they're of any use.

HP Pavilion dv9830us

OS: Windows 7 Home Premium 64 bit edition, formerly Windows Vista Home Premium 64 bit edition

RAM: 4GB

Processor: Dual Core Intel T5550, its a 64 bit processor, I believe.

Video Card: Nvidia Geforce 8600GS (mobile), 512MB VRAM.

What I've tried so far:

Every edition of Nvidia drivers that I can find for my card, using 3dguru's driver sweeper each time I install a new one. I've used the new 195.39 beta drivers as well, and those did work for a few hours. However, when I shut my pc down it wouldnt start up again, reverting back to the same crashes.

Flashed my BIOS to the latest version as per HP's driver page for my laptop.

Checked that my chipset drivers are up to date.

Disabled all Aero effects (just in case that was the problem)

Basically, if my PC has an Nvidia driver installed on it, it crashes. If I go to safe mode, uninstall the video driver, it boots up fine in normal mode with the regular VGA driver. When I then install an Nvidia driver again, back to the crashes.

Since I do tend to use my PC quite a bit, any assistance is appreciated.

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2009-11-05T15:07:31+00:00

    as far as the codec pack, MS has one for media player. the codec issue was just one of the issues within the complete thread. here is the one for media player from MS:

    http://www.microsoft.com/downloads/details.aspx?familyid=06fcaab7-dcc9-466b-b0c4-04db144bb601&displaylang=en

    as far as the defective nVidia cards, i have seen them myself. the capacitors are blown off at the top, leaking from the bottom, or in some way in disfunctional state. the only way to diagnose this, is to take the video card out and inspect it. you cant miss the blown parts. as i recall its only nVidia chipsets put on certain manufacturers boards. i dont want to nail down to just one board as what it comes down to is cheap capacitors, in which only save the manufacturer of the board pennies.

    you can try to manually install a Standard Video Driver and see if that alleiviates the situation or not. i'll check out the links you have given as well as the ones i have gathered to see if i can find more information on this issue. with so many nVidia boards out there, there are numerous issues that are pretty much unique to the board manaufacturer themselves.

    if you keep up with repairing this, you will be glad you did. the many windows 7 systems i see with new nVidia boards look super-nice. excellent indeed. i'll get back when i have information  that is relevant. i have alert on this post, so its easy to get back.


    Help others, let us know what fixes your issue. Click Vote Helpful for those whom help.

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  2. Anonymous
    2009-11-05T15:09:04+00:00

    copy dump file a folder

    zip it up

    "use winrar"

    go to

    http://www.megaupload.com/

    browse upload the file

    post  the link they generated for you after the uploading you post that link here!

    done!

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  3. Anonymous
    2009-11-05T15:15:40+00:00

    also  use compressed air to clean your laptop!

    "go  to a computer store and learn how to use it   before using on your pc!!!"

    it could be dust causing  a heat problem!  "widnows vista and 7 work like a video game!!"

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  4. Anonymous
    2009-11-05T15:25:32+00:00

    Thanks for all the replies!

    Here's the dump file, thanks for the walkthrough on how to do that, Rain77

    http://www.megaupload.com/?d=IEFSI00J

    Also, I've had  my PC cleaned with compressed air, also removed the graphics card and made sure there was no dust anywhere near it. Cleaned the fan as well.

    I'm in the process of updating my DirectX as well as looking at that codec package, will get back to you soon.

    Thanks for the help, again.

    EDIT: Right, updated DirectX, checked my codecs as well and I still seem to get the same problem. Attached the more recent dump file here as well.

    http://www.megaupload.com/?d=LJW2GTA2

    Waiting for the new Nvidia drivers to see if they can fix the issue.

    And @windowsfanny, I've seen Windows 7 + Nvidia and it does look amazing when it works, so I'm hoping I can get this fixed.

    Also, when I uninstall the Nvidia driver, Windows automatically puts in a Standard VGA driver, which runs my pc fine minus any graphical applications. Thats what I'm using at the moment, but its a bit of a waste since I cant use any of the Windows graphic effects, nor can I use the Blu-Ray player on my pc or run any games.

    Cheers for the help.

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  5. Anonymous
    2009-11-05T15:48:09+00:00

    for codec use ffdshow!!         codec is not the reason it crashed!

    i found this file on hp.com

    for your pc   "it is the chipset driver!"

    ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36491.exe

    or go here to look for chip set driver

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&product=3689909&lang=en

    please do not force it install

    if you encounter problems!

    restart after it is  done let see it if fix anything!!

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