Windows 7 crashes on startup, "Attempt to reset the display driver and recover from timeout failed"

Anonymous
2009-11-03T13:00:54+00:00

Right, so I'm using an HP laptop, and it seems to be consistently crashing on startup, with a bunch of strange coloured lines and pixels before the login screen appears. I usually dont even get a BSOD, but I did just once, with the error code 0x000000001E and the error message "Attempt to reset the display driver and recover from timeout failed".

I'd had this problem using Windows Vista as well, and thought an upgrade to 7 might fix it, but apparently not. Listing my computer specs below in case they're of any use.

HP Pavilion dv9830us

OS: Windows 7 Home Premium 64 bit edition, formerly Windows Vista Home Premium 64 bit edition

RAM: 4GB

Processor: Dual Core Intel T5550, its a 64 bit processor, I believe.

Video Card: Nvidia Geforce 8600GS (mobile), 512MB VRAM.

What I've tried so far:

Every edition of Nvidia drivers that I can find for my card, using 3dguru's driver sweeper each time I install a new one. I've used the new 195.39 beta drivers as well, and those did work for a few hours. However, when I shut my pc down it wouldnt start up again, reverting back to the same crashes.

Flashed my BIOS to the latest version as per HP's driver page for my laptop.

Checked that my chipset drivers are up to date.

Disabled all Aero effects (just in case that was the problem)

Basically, if my PC has an Nvidia driver installed on it, it crashes. If I go to safe mode, uninstall the video driver, it boots up fine in normal mode with the regular VGA driver. When I then install an Nvidia driver again, back to the crashes.

Since I do tend to use my PC quite a bit, any assistance is appreciated.

Thanks in advance.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2009-11-13T15:50:36+00:00

    @Rain77 Ive just been a bit busy man so I havent had much new to report, thats the problem :( Still trying hard to fix this, but I haven't made any progress yet. And no you didn't go too far :)

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  2. Anonymous
    2009-11-13T17:41:16+00:00

    i am 100% sure that this is video card!

      there is nothing wrong with your video card physically! the drivers you are using to run widnows 7 is causing this crash!         so run windows xp untill hp make windows 7 driver. "this will never happen! hhahaha :("


    when you run xp  run only software that you really really need 

    also

    speed up xp

    go to

    control panel

    system

    advanced tab

    performance

    click on settings

    look at visual effects             ucheck some of those box!           also add more virtual memory same tab!    "look arround!"      first box  1000  second box  4000 apply

    or hope some one elce could help you!

    also   go here

    --------------------------------------xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx----------------------

    find out  if each devices in your device manger is good with windows 7!

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

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  3. Anonymous
    2010-09-30T12:05:05+00:00

    I HAD SAME ISSUE ON MY HP LAPTOP 550 AFTER UPGRADING THE CPU

    THE ACTUAL CAUSE WAS DUE TO REPLACEMENT OF A CPU FROM AN INTEL CELERON PROCESSOR TO A CORE2DUO  SOCKET P

    THE LAPTOP BOOTED UP WITH STRANGE FUZZY DISPLAY AND THEN COME UP WITH BLUE SCREEN WITH THE CRASH REPORT SAME AS THE ONE ON THIS POST.

    THEN RESTARTS AND WORKS PERFECTLY JUST FINE , DOES GIVE YOU THE ERROR PAGE WINDOWS DID NOT START PROPERLY , I JUST IGNORE AND PRESS ENTER

    START AS NORMALY AND ITS FINE , THIS IS MAINLY A CHIPSET ISSUE CONFRONTING WITH THE GPU DRIVER IM CERTAIN IT CAN BE DUE TO THIS.

    WHAT I CAN SAY IS THAT WHEN I PUT THE ACTUAL CELLERON CPU IT CAME WITH ORIGINALLY IT WILL BOOT UP FINE, SO THE ISSUE STILL REMAINS WITH DRIVERS THAT ARE CONFLICTING .

    HOPE THIS HELPS

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  4. Anonymous
    2010-09-30T15:06:45+00:00

    @kami7

      laptop running better when u swaped your cpu??

    if yes 1-10 what do give ??

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  5. Anonymous
    2011-04-19T23:43:22+00:00

    I have the same error but it happens usually when I am editing video on my laptop.  It just freezes and then shows the error.  Last time I had to restore to a system image from earlier, but the second and most recent time I was able to boot up.

    Toshiba satelite l645d

    Win. 7 home premium

    4GB ram

    AMD Phenom II n850 triple core

    ATI mobility radeon 4200

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