Windows 7 crashes on startup, "Attempt to reset the display driver and recover from timeout failed"

Anonymous

Right, so I'm using an HP laptop, and it seems to be consistently crashing on startup, with a bunch of strange coloured lines and pixels before the login screen appears. I usually dont even get a BSOD, but I did just once, with the error code 0x000000001E and the error message "Attempt to reset the display driver and recover from timeout failed".

I'd had this problem using Windows Vista as well, and thought an upgrade to 7 might fix it, but apparently not. Listing my computer specs below in case they're of any use.

HP Pavilion dv9830us

OS: Windows 7 Home Premium 64 bit edition, formerly Windows Vista Home Premium 64 bit edition

RAM: 4GB

Processor: Dual Core Intel T5550, its a 64 bit processor, I believe.

Video Card: Nvidia Geforce 8600GS (mobile), 512MB VRAM.

What I've tried so far:

Every edition of Nvidia drivers that I can find for my card, using 3dguru's driver sweeper each time I install a new one. I've used the new 195.39 beta drivers as well, and those did work for a few hours. However, when I shut my pc down it wouldnt start up again, reverting back to the same crashes.

Flashed my BIOS to the latest version as per HP's driver page for my laptop.

Checked that my chipset drivers are up to date.

Disabled all Aero effects (just in case that was the problem)

Basically, if my PC has an Nvidia driver installed on it, it crashes. If I go to safe mode, uninstall the video driver, it boots up fine in normal mode with the regular VGA driver. When I then install an Nvidia driver again, back to the crashes.

Since I do tend to use my PC quite a bit, any assistance is appreciated.

Thanks in advance.

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57 answers

Anonymous

2009-11-05T13:20:53+00:00

UPDATE: Well, Windows 7 finally did give me a BSOD. For whatever reason, I can't figure out how to attach the dump file on these forums, but here's the information I got from the dmp file:

The crash was caused due to the following files:

==================================================

Filename          : dxgkrnl.sys

Address In Stack : dxgkrnl.sys+5cef8

From Address      : fffff880`03c10000

To Address        : fffff880`03d04000

Size              : 0x000f4000

Time Stamp        : 0x4ac5509e

Time String       : 02/10/2009 02:00:14

Product Name      :

File Description :

File Version      :

Company           :

Full Path         :

==================================================

==================================================

Filename          : dxgmms1.sys

Address In Stack : dxgmms1.sys+ff07

From Address      : fffff880`03d04000

To Address        : fffff880`03d4a000

Size              : 0x00046000

Time Stamp        : 0x4a5bc578

Time String       : 14/07/2009 00:38:32

Product Name      :

File Description :

File Version      :

Company           :

Full Path         :

==================================================

==================================================

Filename          : nvlddmkm.sys

Address In Stack : nvlddmkm.sys+10cf80

From Address      : fffff880`0f095000

To Address        : fffff880`0fd9f800

Size              : 0x00d0a800

Time Stamp        : 0x4ae7dd22

Time String       : 28/10/2009 06:56:50

Product Name      :

File Description :

File Version      :

Company           :

Full Path         :

==================================================

Hope that helps! If you can tell me how to get the dmp file across to you, I can do that too. Appreciate the help!
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Anonymous

2009-11-05T12:26:10+00:00

Thanks for your answers, Rain77.

I have tried all the drivers you suggested, straight from nvidia.com and nowhere else. I am using Windows 7 64 bit, and I've tried the Windows 7 and the Windows Vista 64 bit drivers. The 32 bit drivers obviously don't install on my pc. As for the dmp file, Windows 7 is simply crashing and not actually giving me a BSOD, so there is no dmp file generated.
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Anonymous

2009-11-04T15:01:13+00:00

what is third party?

someone other than the maker of a machine and the end user . For example, third-party software is software that does not come from the manufacturer of the computer, nor is it developed by the user. Most software today is third-party software.

you have the x64 bit windows 7 right???

it is got to be your video card driver!!!!

http://www.nvidia.com/object/notebook\_winvista\_win7\_x64\_186.81\_whql.html

download it and install it !!!!

if it give your problem!!!

try 32bit

http://www.nvidia.com/object/notebook\_winvista\_win7\_186.81\_whql.html

go to hp.com look for model

install the VISTA x64 nvidia driver!!! first if it give you problem try 32bit! yes sir i said vista!!

please post what happened!!
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Anonymous

2009-11-04T14:38:40+00:00

it is still 3rd party drivers believe me!

"when you install clean driver it use generic drivers this is not good idiea!!!"

also can you look for a file called

.dmp file

send me the file i will tell you what is wrong exactly!!!!!

please let me help you!
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Anonymous

2009-11-04T11:32:24+00:00

Thanks for your replies, Rain77, I will try the utility you suggested to see if it gives me anything useful. As for 3rd party software, I'm not sure exactly what you mean here, but considering I have a clean install of Windows 7 with next to nothing on my HDD, that shouldn't be an issue.
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