Windows 7 stuck on "Please Wait.." screen

Anonymous
2009-11-14T03:45:34+00:00

I recently upgraded my Acer Aspire laptop from Vista to Windows 7 Home Premium with no problems and it worked fine for about five days.  However, after restarting my computer after several automatic updates failed to install, the computer appeared to start normally , but became stuck on the Windows 7 Home Premium page with the "Please wait..." and revolving circle.  I left that running overnight, but it remained the next morning.  I then tried all the F8 options.   The "Repair Your Computer" option as a regular user indicated there was no problem, but when I tried starting the system it ended up in the "Please wait.." spiral. (I also tried to use the Administrator option, but it indicated the password, which I had successfully used earlier, was incorrect; not sure if this is related to the problem.)  All the other F8 options brought me right back to the "Please wait..." screen.    I then tried to boot from a repair disk, but this again resulted in the "Please wait..." screen.   As I can't get to the start menu, the system restore and other options are not available.   Any thoughts?

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2010-09-01T21:24:00+00:00

Hello,

If you have this problem please do the following (even if you have the hotfix installed, which I have not found to work well or consistently):

A: If you get the "Please Wait" screen and DO NOT have another Windows PC/Server:

  1. Power off the PC hard (hold the button, pull the cord, etc.)
  2. When you power on the PC it should present you with a Safe Mode screen, Select "Safe Mode with Networking"
  3. Log into the PC
  4. Go to the Admin Tools "Services" section
  5. Locate the following services and disable them: Windows Error Reporting, Network Location Service, Network List service
  6. Power down the PC gracefully (Start, Shutdown, etc.)
  7. Restart the PC, wait a minute or two (no more)
  8. You should be presented with a login screen.

B: If you have another Windows PC/Server (network connected)

  1. PC must be on a DHCP connected LAN (needs to be network connected)
  2. Find the PC IP address/name
  3. Go to the other PC, open the Admin Tools "Services" section
  4. Select "Connect to another computer" when right-clicking the "Services" icon in the left column
  5. Locate and disable the following services: Windows Error Reporting, Network Location Service, Network List service
  6. Power down the PC gracefully (Start, Shutdown, etc.) if you can, power switch if no other choice.
  7. Restart the PC, wait a minute or two (no more)
  8. You should be presented with a login screen.

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Anonymous
2009-11-30T21:30:49+00:00

Istanbul94,

    If you are still having this issue then you should boot to Safe Mode with Command Prompt.  Then run the

System File Checker.

Let us know the results.

Mike - Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2011-12-30T17:58:22+00:00

    Thank You so much it was able to work for me and my Lenovo. At least after I used your step I was able to get past the please wait screen and log in to write this message. Hopefully I do not come across this issue again. Thanks so Much :)

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  2. Anonymous
    2012-01-28T16:53:48+00:00

    Did not work for me. Ended up returning a 2-week old Lenovo portable to BestBuy as they could not offer me any other solutions and a very half-hearted "it's probably a hardware issue, and if you want, we could try to fix it." Waiting for a replacement (that I had to buy from another vendor).

    wow!  i also have a Lenovo i just got and the same thing. fixes not working. what a complete nuisance!!!

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  3. Anonymous
    2012-02-03T19:33:53+00:00

    Due to the age of this issue, it would be best to create a new thread for this in the following forum:

     http://answers.microsoft.com/en-us/windows/forum/system

    Doing so will avoid any confusion between your issue and that of the original poster.

    Best regards,

    Matthew_Ha

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