Error "Adding the device failed resulting in an unkown error. 0x80004005" when adding Bluetooth headset

Anonymous
2010-01-20T20:16:27+00:00

I'm having an issue re-pairing my Bluetooth headset with my laptop.  I'm running Windows 7 Enterprise 64.  I have repeated this behavior with 2 different headsets.  Here's the problem:

1.  I pair the headset with my laptop and everthing works fine

2.  I go into Bluetooth Devices and remove the headset device

3.  I then attempt to pair the headset to the laptop and receive the error

I have not been able to find anything online to help.  I have spoken to the manufacturer (Plantronics) and they were also unable to help.  Surely there's got to be a way to get it to pair again.  I'm desperate for help.  I really don't want to rebuild my machine just to get the headset to pair again.

Thanks in advance for an assistance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-01-19T02:30:59+00:00

Hi guys,

I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

I hope this solves your problems.  

Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

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  1. Anonymous
    2010-10-02T11:31:14+00:00

    I have a similar problem, with a slight twist.

    I have a set of jWIN JBTH710 Bluetooth Headphones.  I'm able to sync them to my iPod Classic just fine; to sync with my Asus EeePC 1000H running Windows 7 x32, I had to install the WIDCOMM Bluetooth Drivers, but then it synced perfectly.

    When I try to sync them with my desktop (running x64), which has an IOGear GBU421 Bluetooth Dongle, it gives me the "Adding the device failed resulting in an unknown error. 0x80004005" error.

    I've tried reinstalling the WIDCOMM drivers, as well as the drivers from IOGear's website (which is the exact same WIDCOMM drivers), without any change.  Even if I unstall the drivers all together, and use the Windows 7 default generic drivers, it still gives me the connection error.

    I was able to sync my Motorola S9 bluetooth headphones to all 3 devices (iPod, Laptop, Desktop) without issues, using the same WIDCOMM drivers.

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  2. Anonymous
    2010-10-08T14:47:47+00:00

    Steven T.,

    It looks like your problem is similar, but differs from the original question. Please start your own question and provide the details of your problem so that we can help you further.

    http://social.answers.microsoft.com/Forums/en-US/w7hardware/threads

    Thank you

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2010-12-03T19:13:24+00:00

    How about we answer the question? I've taken a lot of time reading what people are posting and nothing is working.... any help from Microsoft... where this is clearly a Vista/ 7 problem would be appreciated (Works just fine on my XP).

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  4. Anonymous
    2011-03-06T18:10:49+00:00

    I just sorted the same problem, been on the web for weeks looking into different ways to get around the driver issue. Stumbled onto this page that has worked fine for me. 

    Good luck 

    http://www.nokians.net/forum/bluetooth-usenet-discussions/9822-plantronics-voyager-510-usb-driver-install-problem.html

    "As Plantronics doesn't seem to provide a proper solution under Vista by saying that it is Microsoft's problem and not theirs, I went into an investigation on this matter and found out that this is (again) a traditional error with the USBAUDIO.sys file which fails some devices under Vista while it works OK under XP.

    I have packed a file and share it with you guys in order to let you use your Plantronics adapter as well under Vista.

    Note that as it makes use of the previous USBAUDIO.sys from XP it will obviously won't work under Vista 64.

    Installation instructions:

    1. Download the driver pack at here.
    2. Unzip the contents of the downloaded file to a directory of your choice on your hard drive.
    3. Make sure the USB adapter of the Plantronics Voyager is inserted in your computer.
    4. Click on the “Start” button.
    5. Click on “Control Panel”.
    6. Double-click on the “System” icon.
    7. Click on “Device Manager”, in the left menu, below “Tasks”.
    8. Confirm the action by clicking on the “Continue” button in the next confirmation page.
    9. Under “Sound, video and game controllers” category you will normally find a line called “BT Plantronics Adapter” marked with a yellow sign. This is actually the module calling the trouble and for which we will install the drivers. Double-click on the “BT Plantronics Adapter” line.
    10. On the default “General” tab, below “Device status”, the system shows the message “This device cannot start. (Code 10). Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.”.

    Click on the “Driver” tab on the top.

    1. Click on the “Update driver” button.
    2. Click the “Browse my computer for driver software”.
    3. Click on “Let me pick from a list of device drivers on my computer”.
    4. Click on the “Have disk” button.
    5. Click on the “Browse” button and select the directory where you unzipped the drivers files at point 2. Then click the “open” button and then “OK”.
    6. The next screen shows “USB Audio Device” below the model list. Click “Next”.
    7. Windows shows next a warning message indicating that it can’t verify the publisher of this driver software. Click on “Install this driver software anyway” and wait for the installation to finish.

    Windows should confirm the correct installation by the message “Windows has finished installing the driver software for this device: USB Audio Device”.

    1. Installation finished. Enjoy using your Plantronics Voyager 510 under Windows Vista."

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