Error "Adding the device failed resulting in an unkown error. 0x80004005" when adding Bluetooth headset

Anonymous
2010-01-20T20:16:27+00:00

I'm having an issue re-pairing my Bluetooth headset with my laptop.  I'm running Windows 7 Enterprise 64.  I have repeated this behavior with 2 different headsets.  Here's the problem:

1.  I pair the headset with my laptop and everthing works fine

2.  I go into Bluetooth Devices and remove the headset device

3.  I then attempt to pair the headset to the laptop and receive the error

I have not been able to find anything online to help.  I have spoken to the manufacturer (Plantronics) and they were also unable to help.  Surely there's got to be a way to get it to pair again.  I'm desperate for help.  I really don't want to rebuild my machine just to get the headset to pair again.

Thanks in advance for an assistance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-01-19T02:30:59+00:00

Hi guys,

I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

I hope this solves your problems.  

Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

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  1. Anonymous
    2013-10-30T13:29:13+00:00

    This fixed my problem!  I was trying to add a Microsoft Bluetooth Notebook Mouse 5000 to my windows 7 Dell Lattitude with a cheap, $5 bluetooth dongle.  I went to device manager, under Bluetooth Radios, right clicked on the Generic Bluetooth Radio and hit Properties.

    Under the Advanced tab there was a Name property with a text box containing my computer name "PT-89768".  I simply backspaced out the hyphen so it was "PT89768" and clicked OK.

    I tried the Add Bluetooth Device through the bluetooth system tray icon and it IMMEDIATELY connected OK and now I'm using the mouse right now to submit this reply.  Thanks!

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  2. Anonymous
    2014-09-12T03:40:18+00:00

    Hi guys,

    I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

    This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

    I hope this solves your problems.  

    Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

    Worked for my windows 7 pc pairing to windows 8.1 tab, many thanks.

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  3. Anonymous
    2014-12-16T16:44:44+00:00

    Trying to pair bluetooth headphones (Jaybird Bluebuds X) via Rocketfish bluetooth dongle.

    I've tried everything here with no luck.  :(

    [EDIT]

    Information found!

    This isn't specifically a bluetooth error.

    This is a registry permissions error.  The bluetooth software needs to add or change a registry subkey, and doesn't have permission to do so.

    Google "fix registry permissions with SubInACL" for instructions on how to attempt to fix this, and keep in mind that when installing the SubInACL tool, it needs to go in \System32\ (for a 32-bit OS) or \SysWOW64\ (for a 64-bit OS), and it's recommended to use the full path to SubInACL.exe in your batch file rather than try to rely on PATH finding it.

    I say "attempt" because sometimes it fails to fix the properties on all the reg keys, including the ones causing this particular problem; that's what happened to me.  This may be caused by malware/viruses blocking permission-change access on those keys.  I need to run a full scan and then try running SubInACL again.

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  4. Anonymous
    2015-02-10T01:38:53+00:00

    its 2015 and still both windows 8.1 and windows 7 64 bit can't handle bluetooth.

     In desperation I rolled back to CSR driver from 2006! and tried Victor's kludge of just keep trying and finally the headphones paired in stereo.

    It should not be this hard.

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