Error "Adding the device failed resulting in an unkown error. 0x80004005" when adding Bluetooth headset

Anonymous
2010-01-20T20:16:27+00:00

I'm having an issue re-pairing my Bluetooth headset with my laptop.  I'm running Windows 7 Enterprise 64.  I have repeated this behavior with 2 different headsets.  Here's the problem:

1.  I pair the headset with my laptop and everthing works fine

2.  I go into Bluetooth Devices and remove the headset device

3.  I then attempt to pair the headset to the laptop and receive the error

I have not been able to find anything online to help.  I have spoken to the manufacturer (Plantronics) and they were also unable to help.  Surely there's got to be a way to get it to pair again.  I'm desperate for help.  I really don't want to rebuild my machine just to get the headset to pair again.

Thanks in advance for an assistance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-01-19T02:30:59+00:00

Hi guys,

I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

I hope this solves your problems.  

Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

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  1. Anonymous
    2010-01-21T19:40:36+00:00

    Hi Bearles,

    1. Which version of software application or drivers is installed on the computer?
    2. Is Windows 7 is installed on the computer?

    Follow the steps given below:

    1. You have to manually add the Bluetooth headset .  Do this by bringing up the Bluetooth headset 'Add a Device' option from the Bluetooth icon.

    2)  Turn on the Bluetooth headset.

    3)  Press the other button on the bottom of the Bluetooth headset.

         You will see the Bluetooth headset show up in the list of devices to add.

    4)  Select and add the device.

    I would suggest you to reinstall the driver for Bluetooth in vista compatibility mode.

    Check out the link given below which talks about vista compatibility mode.

    http://windows.microsoft.com/en-us/windows-vista/Make-older-programs-run-in-this-version-of-Windows

    For more information check out the article given below which talks about how to Troubleshoot problems with Bluetooth enabled devices.http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-Bluetooth-enabled-devices

    Check out the link given below which talks about the same issue.

    http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/2fdc6964-78f6-468f-98c2-a1a9c7ffadce

    Thanks and Regards:

    Shalini Surana - Microsoft Support.

    Visit our  Microsoft Answers Feedback Forumand let us know what you think.

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  2. Anonymous
    2010-02-13T11:42:49+00:00

    Hello Shalini,

    I am having the exact same issue - Win7 Professional 32 bit on an HP Elitebook 2530P.

    I paired the Plantronics Discovery 975 bluetooth headset with Win 7 initially - everything worked fine.

    I opened the Control Panel> All Control Panel Items > Devices and Printers folder.

    I right-clicked the bluetooth headset and clicked Remove Device.

    After the device was successfully removed from my Win 7 Professional 32 bit system, I tried to re-add it via "Add a Device" option from the bluetooth icon.

    I place the bluetooth headset in pairing mode.

    Win 7 states "Select device to add to this computer" and lists "9xx Plantronics" Bluetooth headset (which is the device I am trying to add to the computer).

    I click the Next button.

    I receive the same error as Bearles:

    Adding the device failed resulting in an unknown error. 0x80004005 I have tried re-installing the bluetooth driver software from HP for the Broadcom 2045 chip built-in to my laptop. I used Vista Compatibility Mode, as you suggested when running the program. After re-booting and re-trying to Add Device for my bluetooth headset, I get the same error.

    Can you please assist further?

    Thanks,

    Larkin

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  3. Anonymous
    2010-02-14T15:58:34+00:00

    I have the same problem.

    Windows 7 Utimate (NO beta here)

    Intel Quad core 9550

    Asus board

    8 gigs of ram.

    and "Shalini S" (how do you pronounce that ?)

    adding the device failed resulting in an unknown error. 0x80004005

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  4. Anonymous
    2010-02-16T06:37:11+00:00

    I get the same trying to add an apple bluetooth keyboard although the apple bluetooth mouse works fine

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