Error "Adding the device failed resulting in an unkown error. 0x80004005" when adding Bluetooth headset

Anonymous
2010-01-20T20:16:27+00:00

I'm having an issue re-pairing my Bluetooth headset with my laptop.  I'm running Windows 7 Enterprise 64.  I have repeated this behavior with 2 different headsets.  Here's the problem:

1.  I pair the headset with my laptop and everthing works fine

2.  I go into Bluetooth Devices and remove the headset device

3.  I then attempt to pair the headset to the laptop and receive the error

I have not been able to find anything online to help.  I have spoken to the manufacturer (Plantronics) and they were also unable to help.  Surely there's got to be a way to get it to pair again.  I'm desperate for help.  I really don't want to rebuild my machine just to get the headset to pair again.

Thanks in advance for an assistance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-01-19T02:30:59+00:00

Hi guys,

I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

I hope this solves your problems.  

Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

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  1. Anonymous
    2013-06-14T09:48:59+00:00

    Excellent. Have not had this problem for any device since.

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  2. Anonymous
    2013-05-24T00:24:37+00:00

    These steps work 95% of the time for above mentioned issue.

    1. remove old pairing profile if still paired,

    1. remove USB adapter from computer,
    2. remove pairing profile from other device if able to,
    3. plug USB bluetooth adapter back into computer in a different USB port than before,
    4. wait for computer to finish installing drivers,
    5. restart computer and other device (if other device can be restarted,)
    6. put other device in pairing mode (discoverable mode,)
    7. pair device(s)
    8. test, if it is not working after being paired, goto step 11
    9. done.
    10. restart computer and try to connect/test device again.
    11. done

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  3. Anonymous
    2012-12-26T14:53:32+00:00

    I had this problem with my keyboard. I turned off the bluetooth adapter in the bluetooth system tray icon. Then I reran the control panel and reenabled the driver. Trying to add the keyboard I had (Microsoft Elite) successfully activated the keyboard.

    Now it works but it tells me the batteries were low. I suspect a battery drain on the keyboard confused the driver and deactivating the driver and reactivating it again cleared up the problem. So now I replace the batteries and I should be good to go.

    The problem with turning off and on stuff in Windows to "clear up" the state of the devices is usually a good idea. If all else fails, restart :)

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  4. Anonymous
    2012-12-22T12:27:03+00:00

    Hi guys,

    I couldn't pair either of my two headsets to my Windows 7 machine.  Here's what fixed it for me.  In Device Manager, under Bluetooth Radios, I opened the properties for my radio (Broadcom 2046 Bluetooth 2.1+EDR USB Device with First Connect).  Under the Advanced tab, I took the hyphen out of my radio's name.  The headsets paired immediately after that.  

    This is a pretty serious bug considering the radio takes its name from the computer name, which is username-PC by default when you install Windows 7.

    I hope this solves your problems.  

    Note that in order to actually use the headset, you will probably have to update your Bluetooth drivers if you haven't done so already.  Go to http://www.broadcom.com/support/bluetooth/update.php

    It really worked! Thanks!

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