Can't redeem rewards because it requires phone number, and Microsoft keeps blocking me from adding my number

Anonymous
2023-11-18T09:14:16+00:00

I tried to redeem the Bing rewards which told me that I need to add my phone number. I clicked on the link provided on that page (Add your phone number), tried adding the number, and since then I'm getting blocked over and over again with the following message:

"Try another verification method That verification method isn't working right now. Please try another method."

I tried adding my other number and yet it kept blocking me. I don't recall violating the terms and conditions. I remember adding my phone number as the security info which I removed later, but that should not stop me from adding the other number.

Please help me with the following.

  1. Is there any other method to verify either of the numbers?
  2. Is it possible to redeem the rewards without needing a number? It is really important to me right now.

Edit: The issue has been resolved now.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-11-20T05:41:50+00:00

The issue seems to be solved in this morning. Now I can add my phone number again. Thank you for support.

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  1. Anonymous
    2023-11-22T08:21:35+00:00

    The issue seems to be solved in this morning. Now I can add my phone number again. Thank you for support.

    Hi, what did you exactly do? I'm experiencing this issue right now. Kindly help me. Thanks!

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  2. Anonymous
    2023-11-22T01:49:39+00:00

    I cannot add a number at all. I've made many Microsoft accounts and I just now realized that one of my main accounts has enough points for a small gift card, so I tried to redeem it. But I keep getting a stupid phone verification page that seems unnecessary, because they already made me verify my email before that. Is there any way to just get around it? because I've used my number on another one of my Microsoft accounts already and it says, "You cannot use the same number from another account to redeem a reward."

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  3. paulr0511 48,640 Reputation points Independent Advisor
    2023-11-20T06:29:29+00:00

    Glad to know that and have a good day.

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  4. paulr0511 48,640 Reputation points Independent Advisor
    2023-11-20T04:21:20+00:00

    Yes there are others who experienced the same thing and it will be best to send a follow up to the rewards team with regards to this and again my apologies on this.

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