Can't redeem rewards because it requires phone number, and Microsoft keeps blocking me from adding my number

Anonymous
2023-11-18T09:14:16+00:00

I tried to redeem the Bing rewards which told me that I need to add my phone number. I clicked on the link provided on that page (Add your phone number), tried adding the number, and since then I'm getting blocked over and over again with the following message:

"Try another verification method That verification method isn't working right now. Please try another method."

I tried adding my other number and yet it kept blocking me. I don't recall violating the terms and conditions. I remember adding my phone number as the security info which I removed later, but that should not stop me from adding the other number.

Please help me with the following.

  1. Is there any other method to verify either of the numbers?
  2. Is it possible to redeem the rewards without needing a number? It is really important to me right now.

Edit: The issue has been resolved now.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-11-20T05:41:50+00:00

The issue seems to be solved in this morning. Now I can add my phone number again. Thank you for support.

Was this answer helpful?

8 people found this answer helpful.
0 comments

50 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-16T21:10:52+00:00

    I am having the same issue it keep on asking me for my phone number. My phone number is in my account. I don't have any other phone numbers to put in. I have talked to customer service and then thy sent me some were else I sat on hold for 45 minutes and finally gave up. All I would like is to have my pc gaming card. Before all I had to do is hit it and the number where in my email. This new system is a joke.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-03-14T14:02:23+00:00

    I am having exact issue like yours, I'm stuck on adding phone number even I completely added to my contact information and always looping to this stupid page of adding phone number. Now what to do? Please help.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-02-22T06:14:42+00:00

    They also fixed it for me months ago and I was able to add phone number and redeem points. But now I see I am back to square one. My account reverted back to old data and my phone number is missing again and cannot be added. They are also still sending confirmation emails to an old address. When I contact support they are once again sending instructions how to do edit account info (useless) and closing the case.

    Beyond frustrating.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-01-06T01:53:58+00:00

    I lets me do a sweeper but not get gift cards and is there a way I can verify without a phonenumber and just Email.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments