Try another verification method That verification method isn't working right now. Please try another method.

Anonymous
2023-11-22T05:17:56+00:00

Original Issue: I was trying to redeem a reward from my account and the phone number i was trying to use was linked to another account i think. So when i made a google voice number to use instead the error: Try another verification method That verification method isn't working right now. Please try another method. was shown even when trying to use my original phone number. The FAQ part of the site says that this can happen when someone has unussual activity on their account. I think my question here is how long would it be until i can actually try the new phone number and/or will i need to contact microsoft directly. I also have not found a way to contact Microsoft through the phone.

UPDATE: The Google voice phone number became an issue. When I was contacted back by support they told me In the terms of use we are not allowed to use a Google voice phone number or any other online number. You need to link a phone number from a regular telephone company. I found that mine was already linked to another account I had a long time ago and had to figure out how to get that removed from that account and add it to the new(current) account. If you are still having trouble I would just reach out to support.

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  1. Anonymous
    2023-12-16T18:20:19+00:00

    I have spent like one week waiting for this verification method to work but every time i try to get OTP it says this verification method is not working. On the other hand when i try to login to my account it says account is blocked as someone tried password too many times. I am not sure how i can contact someone from Microsoft to sort out this issue. I have the authentication app from where i can input security code and OTP i have to receive on my personal mobile in order to complete two step verification so that i can recover my account. Please help on how i connect with Microsoft team to unblock my account and mobile number.

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  2. Anonymous
    2023-12-30T08:33:31+00:00

    The suggested step are not working even tried with different browser and computer.

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  3. Anonymous
    2024-01-27T18:46:06+00:00

    That happens to me even yesterday

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  4. Anonymous
    2024-02-10T15:21:31+00:00

    I am also facing this problem please help me to fix this error

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  5. Anonymous
    2024-02-10T15:32:15+00:00

    I ended up finding that I had another account open. Deleted it and was then able to proceed.

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