Try another verification method That verification method isn't working right now. Please try another method.

Anonymous
2023-11-22T05:17:56+00:00

Original Issue: I was trying to redeem a reward from my account and the phone number i was trying to use was linked to another account i think. So when i made a google voice number to use instead the error: Try another verification method That verification method isn't working right now. Please try another method. was shown even when trying to use my original phone number. The FAQ part of the site says that this can happen when someone has unussual activity on their account. I think my question here is how long would it be until i can actually try the new phone number and/or will i need to contact microsoft directly. I also have not found a way to contact Microsoft through the phone.

UPDATE: The Google voice phone number became an issue. When I was contacted back by support they told me In the terms of use we are not allowed to use a Google voice phone number or any other online number. You need to link a phone number from a regular telephone company. I found that mine was already linked to another account I had a long time ago and had to figure out how to get that removed from that account and add it to the new(current) account. If you are still having trouble I would just reach out to support.

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  1. Anonymous
    2023-11-22T08:03:47+00:00

    Hi, THALLIUS.

    I'm Jen. I'm an independent advisor and would happily help you figure this out.

    I'm sorry to hear that you encountered this issue while redeeming your points. I suggest that you try clearing your browser's cache, cookies and site data then restart your browser. If the issue persist, see if using InPrivate browsing or a different browser will help. In case the same error occur, you can reach out to Microsoft Rewards support using the link below.
    https://rewards.bing.com/support

    Feel free to share how it went.

    Kind regards.

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  2. Anonymous
    2023-11-22T08:14:15+00:00

    Exact thing happened to me too! So I tried with another phone number. But still, the error - Try another verification method That verification method isn't working right now. Please try another method was shown.. I contacted support hours ago waiting for their reply. Kindly if you've manage to fix this, let me know, thank you!

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  3. Anonymous
    2023-11-24T07:28:55+00:00

    So the fix ended up being waiting 24-48hrs for the block to lift and then adding a different phone number.

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  4. Anonymous
    2023-11-25T05:20:45+00:00

    So I have this same problem but only have the one phone number. I can wait a day or two and try again but it's going to be the same number.

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  5. Anonymous
    2023-11-25T10:53:55+00:00

    Yeah I had the issue of only having one phone number as well. The fix is to use a google voice phone number. They are free to create and allow free texts to be received so you will be able to verify your account. If you need just look up google voice and read about it. Hope this is helpful:)

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