Why is the Bing search engine not working properly with Microsoft Edge?

Anonymous
2023-09-28T18:23:41+00:00

Since before the latest update to Windows 11, I have been having issues with Bing in Edge.

When I open Edge (Bing is my default Search Engine) I will get "Hmmm... can't reach this page" for Bing.com. Or, if I open a new tab and click the homepage button I will get the same results. Hitting "Refresh" doesn't always fix the issue. It doesn't happen every time, but it is consistent. However, I can open a different website (say Yahoo.com) and it opens immediately.

Microsoft Edge

I also have issues with Bing being excessively slow when doing searches, or it will time out.

Since the latest Windows 11 update, Bing has gotten worse when used with Edge. It started last night, when I opened Edge or opened a new tab and selected homepage the Bing Search page was "gray" with no image and just the search bar. The same thing happened today. I can open Bing in Google Chrome and Mozilla Firefox and not have any issues.

Microsoft Edge

Google Chrome

Mozilla Firefox

And if I do an image search in Bing using Edge the images are small. I can open Bing in Google Chrome and Mozilla Firefox and not have any issues.

Microsoft Edge

Google Chrome

Mozilla Firefox

Your assistance with addressing this issue would be greatly appreciated.

Also, I am unable to uninstall/repair Microsoft Edge. Windows 11 won't let me.

Dannyboy7702

Microsoft Edge | Website issues | Windows 11

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  2. Anonymous
    2023-09-29T17:57:39+00:00

    I've tried your suggestions, and I am still having the same issue. There are 2 other computers in the household and they are not having the issues.

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  3. Anonymous
    2023-09-29T04:21:58+00:00

    Hi

    Welcome to Microsoft community.

    It sounds like you're experiencing a specific issue with Microsoft Edge and Bing. There could be several reasons for this, including issues with your browser settings, network connection problems, or even potential software bugs. Here are some steps you can try to troubleshoot:

    1. Clear Browsing Data: Your browser cache or cookies might be causing the problem. Go to "Settings" in Edge (you can access it by clicking on the three dots at the top right corner), then select "Privacy, search, and services". Under "Clear browsing data", click on "Choose what to clear", select "Cached images and files" and "Cookies and other site data", then click on "Clear". Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
    2. Disable Extensions: Sometimes browser extensions can interfere with web page loading. Try disabling all extensions in Edge to see if that resolves the issue.
    3. Reset Browser Settings: If clearing cache doesn't help, you might want to reset your browser settings completely (note that this will remove your history, cookies, and any saved website permissions). You can do this from Settings > Reset settings. Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
    4. Try a Different Network: If possible, try connecting to a different network (like a mobile hotspot) to see if it's an issue specific to your internet connection.

    Remember that troubleshooting often involves trial-and-error so don't get discouraged if the first solution you try doesn't work - just move on to the next one!

    Please feel free to let me know if you have any further updates, thanks.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

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