Why is the Bing search engine not working properly with Microsoft Edge?

It appears that the focus on making rapid changes to accommodate AI and "the New Bing" as well as the lay-offs in January and October have created multiple issues. One of the first rules of business is to keep your current customers satisfied. One of the first rules of programming is complicated algorithms get buggy and changing one thing can create issues in multiple other places. I have no problem with AI but I have to agree things are changing for the worse.

Since before the latest update to Windows 11, I have been having issues with Bing in Edge.

When I open Edge (Bing is my default Search Engine) I will get "Hmmm... can't reach this page" for Bing.com. Or, if I open a new tab and click the homepage button I will get the same results. Hitting "Refresh" doesn't always fix the issue. It doesn't happen every time, but it is consistent. However, I can open a different website (say Yahoo.com) and it opens immediately.

Microsoft Edge

I also have issues with Bing being excessively slow when doing searches, or it will time out.

Since the latest Windows 11 update, Bing has gotten worse when used with Edge. It started last night, when I opened Edge or opened a new tab and selected homepage the Bing Search page was "gray" with no image and just the search bar. The same thing happened today. I can open Bing in Google Chrome and Mozilla Firefox and not have any issues.

Microsoft Edge

Google Chrome

Mozilla Firefox

And if I do an image search in Bing using Edge the images are small. I can open Bing in Google Chrome and Mozilla Firefox and not have any issues.

Microsoft Edge

Google Chrome

Mozilla Firefox

Your assistance with addressing this issue would be greatly appreciated.

Also, I am unable to uninstall/repair Microsoft Edge. Windows 11 won't let me.

Dannyboy7702

The Bing AI is definitely useless. EDGE is hopeless as well. I am having no luck getting any responses at all from the tech team either. Been waiting two weeks for a response from an email. Definitely going to need to find another platform.

Hi

Welcome to Microsoft community.

It sounds like you're experiencing a specific issue with Microsoft Edge and Bing. There could be several reasons for this, including issues with your browser settings, network connection problems, or even potential software bugs. Here are some steps you can try to troubleshoot:

1. Clear Browsing Data: Your browser cache or cookies might be causing the problem. Go to "Settings" in Edge (you can access it by clicking on the three dots at the top right corner), then select "Privacy, search, and services". Under "Clear browsing data", click on "Choose what to clear", select "Cached images and files" and "Cookies and other site data", then click on "Clear". Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
2. Disable Extensions: Sometimes browser extensions can interfere with web page loading. Try disabling all extensions in Edge to see if that resolves the issue.
3. Reset Browser Settings: If clearing cache doesn't help, you might want to reset your browser settings completely (note that this will remove your history, cookies, and any saved website permissions). You can do this from Settings > Reset settings. Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
4. Try a Different Network: If possible, try connecting to a different network (like a mobile hotspot) to see if it's an issue specific to your internet connection.

Remember that troubleshooting often involves trial-and-error so don't get discouraged if the first solution you try doesn't work - just move on to the next one!

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

The New Bing and MS have changed for the worse. No more giving to charities.

I agree, thanks for sharing.