Why does Copilot keep telling me to sign in?

Anonymous
2024-03-22T19:00:54+00:00

Why does Copilot keep telling me "it looks like I've been signed out? I'm signed in to my personal Microsoft account, using a fully updated Windows 10 Pro desktop, using updated Edge or Chrome browsers. I have a Copilot Pro subscription and yet I am unable to ask it a question without it telling me it looks like I've been signed out--very frustrating. I will cancel my subscription if I can't use the product. I've also cleared the browser caches.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-04-18T21:37:30+00:00

For me, I found the fix: I had a VPN turned on, and I forgot that. So I turned the VPN off and suddenly everything worked again. Sharing in the small chance this works for you too

Thanks for posting this. Copilot was doing the same to me with my VPN on. I turned off VPN and Copilot works again.

<removed CoC> I USE A VPN TO PROTECT ME ONLINE AND FORCING PEOPLE TO TURN OFF THEIR VPN TO USE YOUR SERVICE IS JUST INSANE!!!!!

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  1. Anonymous
    2024-07-22T12:43:10+00:00

    I had the same issue and also turned off my VPN and copilot then worked; Microsoft this is nuts it should work with a VPN, I will not be using it if that is the case, my security is worth more to me than what copilot can give me if I cannot use a VPN>

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  2. Anonymous
    2024-08-13T22:47:40+00:00

    Thanks for the information. I had the same problem. Turning off my VPN solved the problem. I too believe that Microsoft should fix this so that the added security that VPN provides should be available especially when we pay for it! Microsoft, please take notice.

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  3. Anonymous
    2024-08-20T14:24:20+00:00

    Can't turn off the company VPN. Pretty please, with sugar on the top, fix the thing!

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  4. Anonymous
    2024-09-04T12:51:58+00:00

    On an android phone android 10 I found it was an vpn issue fit me too.

    Thanks

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