Why does Copilot keep telling me to sign in?

Anonymous
2024-03-22T19:00:54+00:00

Why does Copilot keep telling me "it looks like I've been signed out? I'm signed in to my personal Microsoft account, using a fully updated Windows 10 Pro desktop, using updated Edge or Chrome browsers. I have a Copilot Pro subscription and yet I am unable to ask it a question without it telling me it looks like I've been signed out--very frustrating. I will cancel my subscription if I can't use the product. I've also cleared the browser caches.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-04-18T21:37:30+00:00

For me, I found the fix: I had a VPN turned on, and I forgot that. So I turned the VPN off and suddenly everything worked again. Sharing in the small chance this works for you too

Thanks for posting this. Copilot was doing the same to me with my VPN on. I turned off VPN and Copilot works again.

<removed CoC> I USE A VPN TO PROTECT ME ONLINE AND FORCING PEOPLE TO TURN OFF THEIR VPN TO USE YOUR SERVICE IS JUST INSANE!!!!!

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  1. Anonymous
    2024-04-20T07:28:42+00:00

    Thank you for reminding me of this. Once I turned off my VPN it worked. Microsoft needs to sort this out. It's unacceptable not being able to use a VPN, particularly a U.S. based provider with a U.S. IP address.

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  2. Anonymous
    2024-04-20T07:36:15+00:00

    I'm using a VPN, does Microsoft block VPNs too? If so, could you tell me what areas Copilot is not available?

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  3. Anonymous
    2024-04-22T02:04:38+00:00

    Hello

    Regarding the regions supported by copilot, you can refer to this link:

    Microsoft Copilot Studio Expands Region Availability For Generative AI | Microsoft Copilot Studio

    We appreciate your feedback, please click Yes or No to help us improve the support experience and help others with similar concerns. 

    We look forward to hearing back from you.

    Best Regards

    Patch - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2024-04-25T16:12:15+00:00

    i am in europe. so why does it not work with a vpn?

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