Why does Copilot keep telling me to sign in?

Anonymous
2024-03-22T19:00:54+00:00

Why does Copilot keep telling me "it looks like I've been signed out? I'm signed in to my personal Microsoft account, using a fully updated Windows 10 Pro desktop, using updated Edge or Chrome browsers. I have a Copilot Pro subscription and yet I am unable to ask it a question without it telling me it looks like I've been signed out--very frustrating. I will cancel my subscription if I can't use the product. I've also cleared the browser caches.

Microsoft Edge | Other | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-04-18T21:37:30+00:00

For me, I found the fix: I had a VPN turned on, and I forgot that. So I turned the VPN off and suddenly everything worked again. Sharing in the small chance this works for you too

Thanks for posting this. Copilot was doing the same to me with my VPN on. I turned off VPN and Copilot works again.

<removed CoC> I USE A VPN TO PROTECT ME ONLINE AND FORCING PEOPLE TO TURN OFF THEIR VPN TO USE YOUR SERVICE IS JUST INSANE!!!!!

Was this answer helpful?

100+ people found this answer helpful.
0 comments

54 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-04-20T07:36:15+00:00

    I'm using a VPN, does Microsoft block VPNs too? If so, could you tell me what areas Copilot is not available?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-04-19T11:17:34+00:00

    Hello

    Are you using a network proxy? If so, I suggest you turn off the network proxy.

    Because it is not available in some areas.

    We look forward to hearing back from you.

    Best Regards

    Patch - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-04-18T02:17:27+00:00

    Why does Copilot keep telling me "it looks like I've been signed out? I'm signed in to my personal Microsoft account, using a fully updated Windows 10 Pro desktop, using updated Edge or Chrome browsers. I have a Copilot Pro subscription and yet I am unable to ask it a question without it telling me it looks like I've been signed out--very frustrating.

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more