edge on iphone locks up on payment pages

Anonymous
2025-05-19T16:49:45+00:00

I can’t buy anything using Edge browser on my iPhone. The card selection screen pops up and then the browser just locks up completely. After what feels like an age, it will eventually close down. This behaviour happens everytime. The app is up to date. Seems like a simple case of using another browser but I use edge on my pc so things are synced. I’d rather not use safari on my phone.

Microsoft Edge | Browser crashes or stops working | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-05-23T22:32:01+00:00

    Hi Chris,

    We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

    Thank you. 

    Regards,

    Chan G

    Microsoft Community Moderator

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-05-19T21:47:28+00:00

    Hi Chris,

    Thank you for using Microsoft products and making community posts.

    I understands the importance of resolving this issue, Don’t worry I will be helping you with this following steps.

    1. Force Close & Restart Edge
      • Double-check that Edge isn’t running in the background by swiping up and closing the app.
      • Relaunch it and try again.
    2. Clear Cache & Cookies
      • Open Edge, go to Settings > Privacy and clear cache/cookies.
      • Restart the app afterward.
    3. Disable Extensions
      • If you have any extensions installed, try disabling them and see if the issue persists.
    4. Try Using Private Mode
      • Open Edge in InPrivate browsing mode and attempt the transaction again.
    5. Check Payment Site Compatibility
      • Some websites don’t play well with Edge on mobile. If possible, try making the payment on your PC instead.
    6. Reinstall Edge
      • Uninstall Edge from your iPhone, then reinstall it from the App Store.

    Please feel free to let me know how it goes.

    Chan G

    Microsoft Community Moderator

    Was this answer helpful?

    0 comments