edge on iphone locks up on payment pages

Anonymous
2025-05-19T16:49:45+00:00

I can’t buy anything using Edge browser on my iPhone. The card selection screen pops up and then the browser just locks up completely. After what feels like an age, it will eventually close down. This behaviour happens everytime. The app is up to date. Seems like a simple case of using another browser but I use edge on my pc so things are synced. I’d rather not use safari on my phone.

Microsoft Edge | Browser crashes or stops working | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-06-02T15:08:13+00:00

    Hi Chris,

    Thank you for your response.

    Since the issue still persist after trying a lot of troubleshooting steps, I would suggest to contact our live support for it to be further checked. Click on the link below: https://support.microsoft.com//contactus

    Chan G

    Microsoft Community Moderator

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-06-02T06:47:18+00:00

    Yes this is still an issue that hasn’t been fixed. I have tried some of the suggested solutions but using private mode is clearly not a solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-05-30T17:01:41+00:00

    Hi Chris,

    We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

    Thank you. 

    Regards,

    Chan G

    Microsoft Community Moderator

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-05-28T16:12:35+00:00

    Hi Chris,

    Thank you for your response.

    Did it fix the problem?

    There are several reasons why your phone's browser might be having issues and that is somehow inevitable but here some tips to avoid problem on your browser.

    Preventive Measures

    1. Keep Your Browser Updated
      • Regularly check for updates in the Google Play Store or App Store to ensure you have the latest version.
    2. Clear Cache and Cookies Regularly
      • Go to Settings > Apps > Your Browser > Clear Cache & Clear Data to prevent slowdowns and crashes.
    3. Use a Stable Internet Connection
      • Ensure you're connected to a reliable Wi-Fi or mobile data network to avoid loading issues.
    4. Limit Extensions and Plugins
      • Too many browser extensions can cause performance issues. Disable unnecessary ones in browser settings.
    5. Avoid In-App Browsers
      • Some apps use built-in browsers that may not be secure or optimized. Open links in your default browser instead.
    6. Manage Storage Space
      • A full storage can slow down your browser. Regularly delete unnecessary files and apps.
    7. Enable Automatic Updates for Your Phone
      • Keeping your phone’s OS updated ensures compatibility with the latest browser versions.
    8. Use a Trusted Browser
      • Stick to well-known browsers like Chrome, Firefox, Edge, or Safari for better security and performance.

    Chan G

    Microsoft Community Moderator

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-05-24T08:07:11+00:00

    Thanks but browsers need to work reliably. So I’ve switched back to using safari most of the time now. Shame because I liked sharing my passwords with my desktop browser.

    Was this answer helpful?

    0 comments