Copilot - Does not work - Answer the same sentence all the time

Anonymous
2025-02-06T10:26:43+00:00

Hello,

When I want to work with Copilot, it replies “Sorry, I wasn't able to respond to that. Is there something else I can help with?” over and over again.

It's not possible to get any help or answers to my requests.

Do you know how I can solve the problem?

Thank you for your help!

Microsoft Edge | Other | Windows 10

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  1. Anonymous
    2025-02-08T04:36:12+00:00

    Hi Nicolas,
    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    This is the second case I am seeing with a similar issue.

    Please press CTRL+SHIFT+ESC to open a private Window.

    Does the Copilot work in the Private Window?

    I look forward to your response and am eager to collaborate until we find a solution.

    I’m on iPad, with the copilot app from the App Store, and am seeing the message “I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit.”. How can I fix this

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  2. Anonymous
    2025-02-08T04:37:20+00:00

    I’m on iPad on the App Store. It says “I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit.” (ipad air 5)

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  3. Anonymous
    2025-02-10T14:55:03+00:00

    I found that Intel - net - 23.80.0.7 was available to install in Check for Updates, but wasn't apparently going to do so on its own despite rebooting.

    Just telling that to install and trying Copilot again seems to have fixed it for me. I was getting the same issue for several days, and it went away immediately after that update was installed.

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  4. Anonymous
    2025-02-10T15:01:33+00:00

    Same thing happening here, are there anyone from Microsoft who could give us some information or an update on the situation?

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  5. Anonymous
    2025-02-10T15:09:13+00:00

    I found that Intel - net - 23.80.0.7 was available to install in Check for Updates, but wasn't apparently going to do so on its own despite rebooting.

    Just telling that to install and trying Copilot again seems to have fixed it for me. I was getting the same issue for several days, and it went away immediately after that update was installed.

    The problem appears to have resolved itself for our users without any action required

    the "work" tab has disappeared and its back to normal for all ways of accessing

    MS clearly broke something with their 6th Feb update and dealt with it without so much as acknowledging there was an issue

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    2 people found this answer helpful.
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