Copilot - Does not work - Answer the same sentence all the time

Anonymous
2025-02-06T10:26:43+00:00

Hello,

When I want to work with Copilot, it replies “Sorry, I wasn't able to respond to that. Is there something else I can help with?” over and over again.

It's not possible to get any help or answers to my requests.

Do you know how I can solve the problem?

Thank you for your help!

Microsoft Edge | Other | Windows 10

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  1. SD - IA 180K Reputation points Independent Advisor
    2025-02-06T12:02:48+00:00

    Hi Nicolas,

    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    This is the second case I am seeing with a similar issue.

    Please press CTRL+SHIFT+ESC to open a private Window.

    Does the Copilot work in the Private Window?

    I look forward to your response and am eager to collaborate until we find a solution.

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  2. Anonymous
    2025-02-06T12:20:58+00:00

    I'm also having the same issue, it was working yesterday though.

    This is using the Microspoft 365 Copilot app on Windows 11.

    The same issue if I select Work or Web.

    Rebooted,

    Cleared Edge browser cache but same issue.

    If I open edge in a a private window it does work though.

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  3. Anonymous
    2025-02-06T12:32:14+00:00

    Hello !

    Thanks for you help !

    As Andy Knight1 explained, it does work with private window but it is not very convenient.

    The biggest change I've seen is that now I have access to the "work" part. It seems to me that yesterday I didn't have access to this insert.

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  4. Anonymous
    2025-02-06T21:16:34+00:00

    Here is my theory...

    I believe that somehow my account got marked as having the Copilot paid license, but I do not. I am logging in with my work account which I have an Office/Microsoft 365 license, but not the $30 month Copilot license.

    When it loads the page with the Work and Web tabs, it will not respond with anything but "Sorry, I wasn't able to respond to that. Is there something else I can help with?".

    When I can get it to load the page where there are not separate tabs, it works without issue. I cannot see a pattern or replicate when that happens consistently (no unique URL or anything). Sometimes I guess I just get lucky because it is not consistent for me when using the Incognito or Private modes. Although, I have better luck getting it to work in Chrome than Edge.

    I am curious if others see the same thing.

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  5. Anonymous
    2025-02-06T22:55:46+00:00

    I have the same issue, which has been occurring only from today, and like others I have only seen the Work and Web tabs today. I have the same functionality in InPrivate windows, and the same result. Copilot is entirely unusable all day.

    Prior users, how did you get the Work and Web tabs to go away so you could resolve the issue?

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