Why 'Save as Pdf' is not working properly on Edge browser?

Anonymous
2023-11-18T14:42:22+00:00

I have a problem with printing from the latest version of Microsoft Edge. When I select some text on the browser and choose Print → 'Save As Pdf', the download starts but never finishes. How can I fix this? Is this a common issue for all the users of the latest version of Edge?

I have tried restating the PC, Resetting the browser, stopping all the extension etc. to fix it. but it doesn't work? Should I switch to Chrome?

Microsoft Edge | Read PDFs | Windows 11

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  1. Anonymous
    2023-12-12T15:50:58+00:00

    [NO LONGER RELEVANT]

    Update Edge and the issue is no longer present

    • Version 120.0.2210.77 (Official build) (64-bit)

    Microsoft, can you resolve this as many people are affected and using 'Microsoft Print to PDF' does not create a Document Readable PDF (OCR). Else, we're probably forcing users to switch to Chrome/Firefox as downgrading of Edge is not a feasible solution without data loss.

    This issue occurs on the following versions of Microsoft Edge

    • Version 120.0.2210.61 (Official build) (64-bit)
    • Version 120.0.2210.61 (Official build) beta (64-bit)
    • Version 121.0.2256.2 (Official build) dev (64-bit)
    • Also fails to render Print Preview

    However, it is working normally again on Canary

    • Version 121.0.2274.0 (Official build) canary (64-bit)

    Other alternative's we're considering to maintain Edge:

    EDIT

    We've decided to go with disabling 'Save as PDF' in Edge for the time being, while instructing staff to print using 'Microsoft Print to PDF' or an alternative PDF printer (i.e. CutePDF), or just ask them to rely on Chrome/Firefox.

    Once the Edge application has an update that fixes 'Save as PDF' we will remove the PrinterTypeDenyList registry key from clients which will re-enable 'Save as PDF'

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  3. Anonymous
    2023-12-12T16:12:17+00:00

    Same problem here. Tried both "Save as PDF" and "Microsoft Print to PDF" and both generate a CRDOWNLOAD file that seems to download file, but never completes. I've used these same features many times before and never had a problem.

    Using edge for business
    Version 120.0.2210.61 (Official build) (64-bit)

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  4. Anonymous
    2023-12-12T16:21:19+00:00

    I've been able to install Chrome and it's working fine and not crashing like it used to and the "Save as Pdf" function

    works very well.

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  5. Anonymous
    2023-12-12T16:28:00+00:00

    Hey Tony,

    Yeah I got the same result (CRDOWNLOAD) file type when I tried the "Save as PDF" option, but, when I used the "Microsoft Print to PDF" did in fact save a the regular PDF file.

    Tony this is typical Micro$oft BS. For years they have been doing this ...something breaks in their software and it can take ages before they fix or like their Office Suite product (Excel, Word, Access etc.) they just don't bother and the next thing they do is just release a new version for you to buy.

    I've been working with their software for years. Nothing new with this!!!

    May have to move back to Google Chrome if this continues.

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