I get the pop-up that says " iCloud encountered an error connecting to the server ". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge! Observations I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection. iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection. The issue does not occur at all on Firefox (irrespective of the connection mode)! Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection. Thanks in advance Roy

Nope! Cleared all cache, everything, rebooted, enabled IPv6 on my Win 11 Acer Predator laptop and used https://www.icloud.com in Edge. No go! This is a deeper thing. Win 10 works fine.

After disabling IPv6, did anyone have issues with their printer going offline and not being able to get it online?

Since disabling IPv6, everything is fully back to normal. My HP OfficeJet Pro 8600 is available both via WiFi and USB, both printing and scanning. This is an interesting issue with the IPv6. I would like to hear from Microsoft on the issue. It is very strange how, on my computer, both Chrome and Edge ceased to connect to iCloud; however, Firefox had no issues. A third party app I use to sync my Outlook calendar to my iPhone and my wife's iPhone also ceased to sync Outlook with iCloud (the software vendor said it was a Microsoft problem). Another strange issue on connecting to iCloud was that I could tell either browser was getting to the site based on the screen background and the simple iCloud logo in the upper left corner of the screen. This meant I hit the site and my browser started to render a small part of the iCloud homepage before returning the connection error. If I sat at the computer and repeatedly clicked the browser's refresh icon, I would get to the iCloud login maybe 1 out of 10-15 tries. Of those few homepage successes, I was able to login maybe 1 out of 30 tries.

I had this problem at the end of August and after Windows re-installation it got solved for 3/4 days. The problem comeback again, and icloud does not work with any browser, including Firefox. The message I've got from support by the 29th August was that the situation was unstable and that is confirmed. I can't believe Microsft can't solve this problem! Péssimo trabalho da Microsoft, uma das maiores empresas do Mundo! Horrível

iCloud.com encountered an error while trying to connect to the server

Anonymous

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.

Thanks in advance

Roy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

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69 additional answers

Anonymous

2023-09-04T20:38:32+00:00

Nope! Cleared all cache, everything, rebooted, enabled IPv6 on my Win 11 Acer Predator laptop and used https://www.icloud.com in Edge. No go!

This is a deeper thing. Win 10 works fine.
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2 people found this answer helpful.

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Anonymous

2023-09-06T18:22:27+00:00

After disabling IPv6, did anyone have issues with their printer going offline and not being able to get it online?
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Anonymous

2023-09-06T20:12:21+00:00

Since disabling IPv6, everything is fully back to normal. My HP OfficeJet Pro 8600 is available both via WiFi and USB, both printing and scanning.

This is an interesting issue with the IPv6. I would like to hear from Microsoft on the issue. It is very strange how, on my computer, both Chrome and Edge ceased to connect to iCloud; however, Firefox had no issues. A third party app I use to sync my Outlook calendar to my iPhone and my wife's iPhone also ceased to sync Outlook with iCloud (the software vendor said it was a Microsoft problem).

Another strange issue on connecting to iCloud was that I could tell either browser was getting to the site based on the screen background and the simple iCloud logo in the upper left corner of the screen. This meant I hit the site and my browser started to render a small part of the iCloud homepage before returning the connection error. If I sat at the computer and repeatedly clicked the browser's refresh icon, I would get to the iCloud login maybe 1 out of 10-15 tries. Of those few homepage successes, I was able to login maybe 1 out of 30 tries.
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1 person found this answer helpful.

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Anonymous

2023-09-08T17:49:41+00:00

I had this problem at the end of August and after Windows re-installation it got solved for 3/4 days.

The problem comeback again, and icloud does not work with any browser, including Firefox.

The message I've got from support by the 29th August was that the situation was unstable and that is confirmed. I can't believe Microsft can't solve this problem!

Péssimo trabalho da Microsoft, uma das maiores empresas do Mundo! Horrível
Was this answer helpful?

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