iCloud.com encountered an error while trying to connect to the server

Anonymous
2023-08-21T07:00:06+00:00

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

  • I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
  • iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
  • The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.   

Thanks in advance 

Roy

Microsoft Edge | Website issues | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-08-26T20:13:31+00:00

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Image

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

Was this answer helpful?

20+ people found this answer helpful.
0 comments

69 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-08-29T15:11:22+00:00

    Although switching off IPv6 worked for me on this problem, I then found facebook not connecting. I have now switch IPv6 back on and it all seems to be alright at the moment, so maybe switching it on and off works??

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-08-29T15:12:32+00:00

    Can’t reach the feedback hub through either link. I just want clarification. I can connect to iCloud through Firefox on the same win11 PC with the same network settings as usual.. the server connection error started after the latest Edge update!

    I reinstalled win 11 with a fresh install which took me forever as I’m an Audio/visual super user. The connection worked until it picked up the latest Edge or Win update. Very frustrating that we are all having this issue while Microsoft twiddles it’s fingers…

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-08-29T15:23:39+00:00

    I have the same issue. Reinstalled Win 11 and it worked until the latest update took hold. I can connect with Firefox but not Edge! What’s Microsoft doing about this issue? Why should we have to change the way we connect to the internet?

    Agree. I really hope Microsoft fixes the issue in Edge so that we dont need to disable IPv6 in order to just connect to one specific site.

    It just does not feel right.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-08-29T15:31:42+00:00

    Yes, turning off IPv6 allowed me into icloud but not FB. Switched IPv6 back on and FB works but not iCloud. Firefox still works! This has to be an Edge issue...

    Was this answer helpful?

    0 comments