iCloud.com encountered an error while trying to connect to the server

Anonymous
2023-08-21T07:00:06+00:00

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

  • I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
  • iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
  • The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.   

Thanks in advance 

Roy

Microsoft Edge | Website issues | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-08-26T20:13:31+00:00

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Image

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

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  1. Anonymous
    2023-08-29T02:48:31+00:00

    I attempted to access the Feedback; however, the system responded with a statement that my "account doesn't have access to this feedback."

    Image

    link is for -- Hahn - MSFT | Microsoft Community Support Specialist

    if you look up thread a couple of spots by feedback to the Feedback Hub app - is exactly what I shared in here. The issues appears to be related to not being able to get the TCP IPv6 Servers...works on cell phone hot spot but not on wifi connection from Spectrum.

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  2. Anonymous
    2023-08-29T03:45:36+00:00

    Switching to Google Public DNS also resolved the issue for me.

    8.8.8.8

    8.8.4.4

    I have Spectrum internet. This just started a few days ago. I don't know what changed

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  3. Anonymous
    2023-08-29T15:03:27+00:00

    I have the same issue. Reinstalled Win 11 and it worked until the latest update took hold. I can connect with Firefox but not Edge! What’s Microsoft doing about this issue? Why should we have to change the way we connect to the internet?

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  4. Anonymous
    2023-08-29T15:04:43+00:00

    So why can I connect using Firefox on the same PC with the same old network card settings?

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