I get the pop-up that says " iCloud encountered an error connecting to the server ". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge! Observations I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection. iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection. The issue does not occur at all on Firefox (irrespective of the connection mode)! Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection. Thanks in advance Roy

Yes... disabling ipv6 works, but for those who do not want to disable it, you can add a Registry key to "Prefer ipv4 over ipv6"... and it works too. I did it.

It really works disabling Iptv6 and get's stable

I spent 3 days with apple and microsoft on the phone trying to get my icloud to open and also link to my newly purchased Outlook 2021. I purchased the new version of Outlook 2021 because I was assured it would fix the sync issue and to my surprised created even more issues. I ran across this solution and implemented it this morning and it worked! My Icloud now opens and it also showed the option to sync contacts and calendars again!!! I normally don't comment on these forums but this was so frustrating and I burned up so much time at work trying to solve this, I figured if I could save others that same frustration, I would. Thank you for this!!!! I had to dive a little deeper to find where I could turn this off. Settings - Network Internet - Network Connections - Network/ Internet - Network Sharing - Change Adapter Settings - Right click on Wifi - Properties (and then there it was!)

Yes... disabling IPV6 in WiFi properties works!

iCloud.com encountered an error while trying to connect to the server

Anonymous

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.

Thanks in advance

Roy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

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69 additional answers

Anonymous

2023-09-15T02:13:23+00:00

Yes... disabling ipv6 works, but for those who do not want to disable it, you can add a Registry key to "Prefer ipv4 over ipv6"... and it works too. I did it.
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Anonymous

2023-09-14T15:02:58+00:00

It really works disabling Iptv6 and get's stable
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Anonymous

2023-09-14T14:50:58+00:00

I spent 3 days with apple and microsoft on the phone trying to get my icloud to open and also link to my newly purchased Outlook 2021. I purchased the new version of Outlook 2021 because I was assured it would fix the sync issue and to my surprised created even more issues. I ran across this solution and implemented it this morning and it worked! My Icloud now opens and it also showed the option to sync contacts and calendars again!!! I normally don't comment on these forums but this was so frustrating and I burned up so much time at work trying to solve this, I figured if I could save others that same frustration, I would. Thank you for this!!!! I had to dive a little deeper to find where I could turn this off. Settings - Network Internet - Network Connections - Network/ Internet - Network Sharing - Change Adapter Settings - Right click on Wifi - Properties (and then there it was!)
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2023-09-10T14:43:53+00:00

Yes... disabling IPV6 in WiFi properties works!
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