iCloud.com encountered an error while trying to connect to the server

Anonymous
2023-08-21T07:00:06+00:00

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

  • I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
  • iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
  • The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.   

Thanks in advance 

Roy

Microsoft Edge | Website issues | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-08-26T20:13:31+00:00

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Image

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

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  1. Anonymous
    2023-08-24T15:55:07+00:00

    I Spent endless time with apple support. After trying all sort of trouble shooting, we found a (hopefully temporary) workaround: the connection works if instead of going straight to the browser I connect to interenet (to the same Wi-Fi router!) through the hot spot of the iphone.

    Any idea what couls cause this?

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  2. Anonymous
    2023-08-24T14:53:49+00:00

    I too tried a new Edge profile as well as trying out as a new local user (on Windows 11) - both options did not work!

    The only solution at this point is to access iCloud.com on Firefox browser.

    Seems so weird that this issue happened all of a sudden in Edge/Chrome after working fine for me since the past 4 years or so ...

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  3. Anonymous
    2023-08-24T14:32:06+00:00

    I managed to login to icloud on a clean user profile using edge, it still got the error message and when logged in I got the main page but all the databases said they couldn't connect. This was using edge. Firefox is still OK, as is my android phone. I also am still able to see apple stuff on outlook

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  4. Anonymous
    2023-08-24T14:23:15+00:00

    Thanks for the clue about firefox, yes Firefox works fine

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