I get the pop-up that says " iCloud encountered an error connecting to the server ". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge! Observations I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection. iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection. The issue does not occur at all on Firefox (irrespective of the connection mode)! Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection. Thanks in advance Roy

Hi Guys, Thank you all for your feedback. I have submitted this issue for you through internal channels. Alternatively, you can submit your issue through the Feedback Center (if convenient, please provide as much detail as possible, including images, reproduction videos, etc.). Send feedback to Microsoft with the Feedback Hub app - Microsoft Support After submitting, please share the feedback link and I will submit your feedback through internal channels to the relevant team for investigation. It will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team. Your Sincerely Hahn - MSFT | Microsoft Community Support Specialist

Hopefully Microsoft will figure it out.

Hello I'm having the same connection issue with going from EDGE BROWSER to icloud.com on my home wifi (Spectrum) However when I switched to a hotspot on cell phone (ATT) - connects to icloud.com (without closing browser) When I go back to home wifi (with or without closing browser)....won't connect to icoud.com Added-----just went into Wi-Fi and seeing IPv6 no access...saw there is no IPv6 server or gateway...HOWEVER on HOTSPOT (ATT) IPv6 server and gateway populates. It's got to be something in the settings (TCP IP/v6) as others mentioned....but thought I would share my work around so we can get a real resolution from Microsoft. Need experts to chime in but this looks like the issue to me. Home Wifi (Spectrum) CONNECTION ON IPHONE (ATT)

Thanks for saying you don't have an issue on Firefox. I too keep getting the connection error on Edge so I downloaded Firefox and now I can open the file I need. Same network so this definitely has something to do with Edge. And for the record, I can also open the file on my ipad using the same network. I hope Windows comes up with a solution to the Edge issue.

iCloud.com encountered an error while trying to connect to the server

Anonymous

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.

Thanks in advance

Roy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

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69 additional answers

Anonymous

2023-08-29T02:01:41+00:00

Hi Guys,

Thank you all for your feedback. I have submitted this issue for you through internal channels. Alternatively, you can submit your issue through the Feedback Center (if convenient, please provide as much detail as possible, including images, reproduction videos, etc.).

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

After submitting, please share the feedback link and I will submit your feedback through internal channels to the relevant team for investigation. It will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist
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Anonymous

2023-08-29T01:53:51+00:00

Hopefully Microsoft will figure it out.
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Anonymous

2023-08-28T23:54:43+00:00

Hello I'm having the same connection issue with going from

EDGE BROWSER to icloud.com on my home wifi (Spectrum)

However when I switched to a hotspot on cell phone (ATT) - connects to icloud.com (without closing browser)

When I go back to home wifi (with or without closing browser)....won't connect to icoud.com

Added-----just went into Wi-Fi and seeing IPv6 no access...saw there is no IPv6 server or gateway...HOWEVER on HOTSPOT (ATT) IPv6 server and gateway populates.

It's got to be something in the settings (TCP IP/v6) as others mentioned....but thought I would share my work around so we can get a real resolution from Microsoft. Need experts to chime in but this looks like the issue to me.

Home Wifi (Spectrum)

CONNECTION ON IPHONE (ATT)
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1 person found this answer helpful.

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Anonymous

2023-08-28T23:16:56+00:00

Thanks for saying you don't have an issue on Firefox. I too keep getting the connection error on Edge so I downloaded Firefox and now I can open the file I need. Same network so this definitely has something to do with Edge. And for the record, I can also open the file on my ipad using the same network. I hope Windows comes up with a solution to the Edge issue.
Was this answer helpful?

0 comments No comments