Suddenly unable to use "collections" on Edge

Anonymous
2023-06-09T10:45:10+00:00

Hello

That started suddenly

Activating the "collection" tab on Edge produce the following error in

"This content is blocked. Contact the site owner to fix the issue."

And on mobile (Edge for Android), "collection" buttons give that error:

"It's not you, it's us

Bing isn't available right now, but everything should be back to normal very soon."

This occurs only with my profile synced to my Microsoft account. Other profiles using other account work find on both devices

I would be Ok to completely erase my synced profile (but I don't know how to do that) but *not* my Microsoft account.

Microsoft Edge | Tabs, address bar, and search | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-06-09T17:00:08+00:00

Hi everyone,

The engineers are working to restore Collection functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Update: We have fixed the problem. We appreciate your feedback and cooperation.

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  1. Anonymous
    2023-06-10T04:06:12+00:00

    Dear Microsoft Edge team.

    Instead of letting all us customers vent, how about your management team take over this chat and demonstrate:

    1. You monitor these forums.
    2. You are paying close and prompt attention to this issue and other Collections problems I reported twice.
    3. That you are proactively responding with fixes and expected time for resolution.
    4. To follow up to all posters here with a survey about how Collections needs to be improved because Windows 7 favorites folders were 100% better.

    I called a nice agent today who was not aware of this issue and we spent a long time on it.

    You are the leading software company in the world in the 21st century. Sure some is ok but your management of user feedback and solutions is poor, with this section being an example. Are you listening?

    Thanks.

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  2. Anonymous
    2023-06-10T14:38:40+00:00

    All mine are back working again but I still backup those two files regularly just in case.

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  3. Anonymous
    2023-06-10T15:03:23+00:00

    I still backup those two files regularly just in case.

    Smiler1958, you said that you backup the two SQlite files in the Collections folder. In case something like this happens again, how will you access them?

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  4. Anonymous
    2023-06-10T15:37:02+00:00

    The files seem to be straightforward SQLite databases. I'm going to explore the export capabilities in Edge. If not already baked in, I anticipate there will be some people writing utilities to export collections, favorites, etc. Definitely not going to embrace Microsoft as my password manager or money manager.

    There are generic SQLite database viewers. I looked, and mine were definitely corrupted. Don't know if that was by Microsoft or my clumsy recovery attempts. But the good news is that whatever Microsoft did today restored everything from online. Kudos to their repair crew, and something else to their public relations people.

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