Suddenly unable to use "collections" on Edge

Anonymous
2023-06-09T10:45:10+00:00

Hello

That started suddenly

Activating the "collection" tab on Edge produce the following error in

"This content is blocked. Contact the site owner to fix the issue."

And on mobile (Edge for Android), "collection" buttons give that error:

"It's not you, it's us

Bing isn't available right now, but everything should be back to normal very soon."

This occurs only with my profile synced to my Microsoft account. Other profiles using other account work find on both devices

I would be Ok to completely erase my synced profile (but I don't know how to do that) but *not* my Microsoft account.

Microsoft Edge | Tabs, address bar, and search | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-06-09T17:00:08+00:00

Hi everyone,

The engineers are working to restore Collection functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Update: We have fixed the problem. We appreciate your feedback and cooperation.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

91 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-06-09T20:48:08+00:00

    You are not alone. I'm having same issue.

    I cleared my cache, disabled VPN and restarted Edge.... issue remains.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-06-09T20:39:25+00:00

    Thanks for the heads up

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-06-09T20:31:58+00:00

    Your data should be OK it can be found here :

    C:\Users*your user name*\AppData\Local\Microsoft\Edge\User Data\Default\Collections

    Data I spent hours collecting is missing from my local file. It is useless for what I had hoped to do before encountering the current problem.

    That the collections user interface when logged out differs from when logged in makes me suspicious (the "..." menu is different, e.g.). I suspect my local file contains none of the changes I made since 112.0.1722.58. I am currently on Version 114.0.1823.43 (Official build) (64-bit).

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-06-09T19:45:08+00:00

    So basically everyone is dealing with this right now?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments