Suddenly unable to use "collections" on Edge

Anonymous
2023-06-09T10:45:10+00:00

Hello

That started suddenly

Activating the "collection" tab on Edge produce the following error in

"This content is blocked. Contact the site owner to fix the issue."

And on mobile (Edge for Android), "collection" buttons give that error:

"It's not you, it's us

Bing isn't available right now, but everything should be back to normal very soon."

This occurs only with my profile synced to my Microsoft account. Other profiles using other account work find on both devices

I would be Ok to completely erase my synced profile (but I don't know how to do that) but *not* my Microsoft account.

Microsoft Edge | Tabs, address bar, and search | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-06-09T17:00:08+00:00

Hi everyone,

The engineers are working to restore Collection functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Update: We have fixed the problem. We appreciate your feedback and cooperation.

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91 additional answers

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  1. Anonymous
    2023-06-10T18:50:20+00:00

    They are copied to another place, then I rename the ones in the Collections folder, then copy the backup ones over. Finally reboot then open Edge and test.

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  2. Anonymous
    2023-06-10T17:15:20+00:00

    Mine are in process of "updating" ... Hoping they all will be there!

    We are updating your collections! Please keep Collections open until the update is finished.

    Finished as I was typing. Several are still Synching though...
    Looks like some of mine collection folders are empty :(

    For the most part they all appear to be there.

    Need to explore exporting this list. A few articles out there on how to do it supposedly,.

    Good luck to all!

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  3. Anonymous
    2023-06-10T15:37:02+00:00

    The files seem to be straightforward SQLite databases. I'm going to explore the export capabilities in Edge. If not already baked in, I anticipate there will be some people writing utilities to export collections, favorites, etc. Definitely not going to embrace Microsoft as my password manager or money manager.

    There are generic SQLite database viewers. I looked, and mine were definitely corrupted. Don't know if that was by Microsoft or my clumsy recovery attempts. But the good news is that whatever Microsoft did today restored everything from online. Kudos to their repair crew, and something else to their public relations people.

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  4. Anonymous
    2023-06-10T15:03:23+00:00

    I still backup those two files regularly just in case.

    Smiler1958, you said that you backup the two SQlite files in the Collections folder. In case something like this happens again, how will you access them?

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