[SOLVED] Can't login on Edge anymore! (Sync issue)

Anonymous
2024-03-20T18:33:08+00:00

PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED

Original Message:

Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.

Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;

UPDATE 21 March:

  1. already deleted all cookies
  2. already confirmed if it was an issue with the Wi-Fi
  3. already hit «repair» twice on the program
  4. already tried to add a new account (didn't work cause the issue with the popup to login is the same)
  5. already disabled all extensions and tried to login again after that
  6. my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser;
  7. already deleted and reinstalled Edge.

And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces!

UPDATE 24th March:

  • multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853.
  • still no workaround or any feedback.
  • this issue was also posted on techcommunity and no answers to this date.
  • I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53]

UPDATE 25TH MARCH

  • Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds.
  • and yeah, no 3rd party issues as well. All checked and updated.
  • So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well;
  • If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you!

UPDATE 10 APRIL:

Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.

The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.

Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

Microsoft Edge | Profile, sync, and sign in | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

64 answers

Sort by: Oldest
  1. Anonymous
    2024-04-14T15:11:51+00:00

    In Windows 11 Pro problem still unsolved...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2024-04-18T09:34:31+00:00

    Having the same issue as of today

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-05-13T21:46:16+00:00

    Have you all tried system restore to an early date before this issue started?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-05-27T08:54:24+00:00

    Everything started with update KB5035853, this messed all up.

    What finally really helped on Windows 11 1) logged out from MS account (Windows & Edge) 2) uninstalled office 365 with Microsoft 365 uninstall support tool 3)reinstalled office 365 & logged back to Windows and Edge using MS accounts.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-05-28T16:57:32+00:00

    I can't see how this makes the matter resolved... It's getting ridiculous that this issue still exist after all this time. It didn't used to be an issue, which means it should've been resolved by now.

    And yes; I tried EVERY step by step mentioned earlier.

    Edit: Wait, it appears that uninstalling Office 365 (through Control Panel) actually worked! ..At least for now.. If the issue returns I'll update this post. Also, keep in mind I did not yet reinstall Office 365.

    Edit 2: Sign in issues are back, and I don't even have Office 365 installed. This whole thing is so stupid..

    Edit 3: And now everything is fine again, lol. Only thing I did was do windows and windows store updates as per usual. Idk..

    Was this answer helpful?

    0 comments No comments