[SOLVED] Can't login on Edge anymore! (Sync issue)

Anonymous
2024-03-20T18:33:08+00:00

PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED

Original Message:

Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.

Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;

UPDATE 21 March:

  1. already deleted all cookies
  2. already confirmed if it was an issue with the Wi-Fi
  3. already hit «repair» twice on the program
  4. already tried to add a new account (didn't work cause the issue with the popup to login is the same)
  5. already disabled all extensions and tried to login again after that
  6. my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser;
  7. already deleted and reinstalled Edge.

And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces!

UPDATE 24th March:

  • multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853.
  • still no workaround or any feedback.
  • this issue was also posted on techcommunity and no answers to this date.
  • I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53]

UPDATE 25TH MARCH

  • Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds.
  • and yeah, no 3rd party issues as well. All checked and updated.
  • So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well;
  • If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you!

UPDATE 10 APRIL:

Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.

The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.

Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

Microsoft Edge | Profile, sync, and sign in | Windows 10

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  1. Anonymous
    2024-09-02T17:00:55+00:00

    Now you close edge you need to login again and again and again , you open a new page you need to login again sometimes you need 3-4 times to login , what wrong whit you microsoft ? updating windows is a mess all the time . Edge is a pain in the a..

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  2. Anonymous
    2024-08-30T04:06:09+00:00

    I have the same issue

    Host Name: DESKTOP-*****

    OS Name: Microsoft Windows 11 Home

    OS Version: 10.0.22631 N/A Build 22631

    OS Manufacturer: Microsoft Corporation

    OS Configuration: Standalone Workstation

    OS Build Type: Multiprocessor Free

    Registered Owner: *****@gmail.com

    Registered Organization:

    Product ID: 00326-10000-00000-AA480

    Original Install Date: 2024-07-27, 00:52:27

    System Boot Time: 2024-08-28, 06:59:34

    System Manufacturer: System manufacturer

    System Model: System Product Name

    System Type: x64-based PC

    Processor(s): 1 Processor(s) Installed. 

                           [01]: AMD64 Family 25 Model 33 Stepping 2 AuthenticAMD ~3401 Mhz

    BIOS Version: American Megatrends Inc. 5404, 2024-03-18

    Windows Directory: C:\Windows

    System Directory: C:\Windows\system32

    Boot Device: \Device\HarddiskVolume1

    System Locale: sv;Svenska

    Input Locale: sv;Svenska

    Time Zone: (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien

    Total Physical Memory: 32 690 MB

    Available Physical Memory: 23 479 MB

    Virtual Memory: Max Size: 34 738 MB

    Virtual Memory: Available: 20 390 MB

    Virtual Memory: In Use: 14 348 MB

    Page File Location(s): C:\pagefile.sys

    Domain: WORKGROUP

    Logon Server: \DESKTOP-*****

    Hotfix(s): 5 Hotfix(s) Installed. 

                           [01]: KB5042099 

                       [02]: KB5027397 

                       [03]: KB5041655 

                       [04]: KB5041587 

                       [05]: KB5041586

    Network Card(s): 3 NIC(s) Installed. 

                           [01]: Intel(R) Wi-Fi 6 AX200 160MHz 

                             Connection Name: Wi-Fi 

                             DHCP Enabled:    Yes 

                             DHCP Server:     192.168.50.1 

                             IP address(es) 

                             [01]: 192.168.50.23 

                             [02]: fe80::d0a6:ca4e:4da6:c16b 

                             [03]: 2001:\*\*\*\*\*\*\* 

                             [04]: 2001:\*\*\*\*\*\*\* 

                       [02]: Intel(R) I211 Gigabit Network Connection 

                             Connection Name: Ethernet 

                             Status:          Media disconnected 

                       [03]: Bluetooth Device (Personal Area Network) 

                             Connection Name: Bluetooth-nätverksanslutning 

                             Status:          Media disconnected

    Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.

    Edge Version 128.0.2739.42 (Officiell version) (64 bitar)

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  3. Anonymous
    2024-06-04T07:05:05+00:00

    Follow-up. Uninstalling and re-installing Office 365 helped only for a couple of days and then the problem was back. Tried to make a new Windows user profile which also helped for about two days. Right now I see no more solutions than re-installing Windows but this is not what I want to do. Very annoying.

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  5. Anonymous
    2024-05-28T16:57:32+00:00

    I can't see how this makes the matter resolved... It's getting ridiculous that this issue still exist after all this time. It didn't used to be an issue, which means it should've been resolved by now.

    And yes; I tried EVERY step by step mentioned earlier.

    Edit: Wait, it appears that uninstalling Office 365 (through Control Panel) actually worked! ..At least for now.. If the issue returns I'll update this post. Also, keep in mind I did not yet reinstall Office 365.

    Edit 2: Sign in issues are back, and I don't even have Office 365 installed. This whole thing is so stupid..

    Edit 3: And now everything is fine again, lol. Only thing I did was do windows and windows store updates as per usual. Idk..

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