PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED Original Message: Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white. Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_; UPDATE 21 March : already deleted all cookies already confirmed if it was an issue with the Wi-Fi already hit «repair» twice on the program already tried to add a new account (didn't work cause the issue with the popup to login is the same) already disabled all extensions and tried to login again after that my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser; already deleted and reinstalled Edge. And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces! UPDATE 24th March : multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853. still no workaround or any feedback. this issue was also posted on techcommunity and no answers to this date. I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53] UPDATE 25TH MARCH Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds. and yeah, no 3rd party issues as well. All checked and updated. So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well; If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you! UPDATE 10 APRIL: Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist ( Install Quick Assist - Microsoft Support ) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved. The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore. Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

I just did this and it worked: https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-solve-problem-outlook-login-error-code/734bf063-1ec6-4a0b-a4cb-b55ebc79ac8e

However, the answer may be quite simple, hit the three dots to go to Settings, goto Profiles, scroll the screen to the bottom where you'll see "More Profiles", is the troublesome profile there? Was for me, Click on switch and your off and running. The problem being MS UEx team doesn't understand what users understand by a "sign in". I expect there are other difficulties having the same symptoms, but like the rat in the MS maze, if you click on enough boxes...

Also plagued with this issue, very frustrating; for the record, many issues like this go unresolved and the lack of transparency/empathy from MS is palpable; would just note, I've never ever had issues like these on my Linux machines which seamlessly update on a regular basis.

I am having the same issue. I am able to log in online at Microsoft.com to my account, but I keep getting logged out from Edge, OneDrive, and Office. This is ridiculous. This problem has persisted for over 6 months and no amount of updates seems to resolve it. I have tried uninstalling Edge, OneDrive, and Office multiple times and after each instance the problem recurs after a few days. The only possible thing I can think of that might be the source of weirdness with this account... it originally had a different email address as the primary account address, and we changed the login to a new email address when we lost access to that account. Is that also the case for anyone else who is having this issue? (If so, it would be an absolutely brutal database oversight to fail to address this very common use case.) This account is for my elderly father. All he wants to do is browse websites, look at his pictures, and use Word to write and organize his files. Why on earth would I recommend that he pay for an Office premium subscription if Microsoft can't fulfill this BASIC service?

[SOLVED] Can't login on Edge anymore! (Sync issue)

Anonymous

PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED

Original Message:

Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.

Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;

UPDATE 21 March:

already deleted all cookies
already confirmed if it was an issue with the Wi-Fi
already hit «repair» twice on the program
already tried to add a new account (didn't work cause the issue with the popup to login is the same)
already disabled all extensions and tried to login again after that
my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser;
already deleted and reinstalled Edge.

And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces!

UPDATE 24th March:

multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853.
still no workaround or any feedback.
this issue was also posted on techcommunity and no answers to this date.
I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53]

UPDATE 25TH MARCH

Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds.
and yeah, no 3rd party issues as well. All checked and updated.
So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well;
If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you!

UPDATE 10 APRIL:

Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.

The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.

Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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64 answers

Anonymous

2025-02-04T11:45:39+00:00

I just did this and it worked:

https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-solve-problem-outlook-login-error-code/734bf063-1ec6-4a0b-a4cb-b55ebc79ac8e
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Anonymous

2024-12-20T16:02:11+00:00

However, the answer may be quite simple, hit the three dots to go to Settings, goto Profiles, scroll the screen to the bottom where you'll see "More Profiles", is the troublesome profile there? Was for me, Click on switch and your off and running. The problem being MS UEx team doesn't understand what users understand by a "sign in". I expect there are other difficulties having the same symptoms, but like the rat in the MS maze, if you click on enough boxes...
Was this answer helpful?

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Anonymous

2024-12-20T15:42:23+00:00

Also plagued with this issue, very frustrating; for the record, many issues like this go unresolved and the lack of transparency/empathy from MS is palpable; would just note, I've never ever had issues like these on my Linux machines which seamlessly update on a regular basis.
Was this answer helpful?

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Anonymous

2024-11-18T23:05:57+00:00

I am having the same issue. I am able to log in online at Microsoft.com to my account, but I keep getting logged out from Edge, OneDrive, and Office.

This is ridiculous. This problem has persisted for over 6 months and no amount of updates seems to resolve it. I have tried uninstalling Edge, OneDrive, and Office multiple times and after each instance the problem recurs after a few days.

The only possible thing I can think of that might be the source of weirdness with this account... it originally had a different email address as the primary account address, and we changed the login to a new email address when we lost access to that account.

Is that also the case for anyone else who is having this issue? (If so, it would be an absolutely brutal database oversight to fail to address this very common use case.)

This account is for my elderly father. All he wants to do is browse websites, look at his pictures, and use Word to write and organize his files. Why on earth would I recommend that he pay for an Office premium subscription if Microsoft can't fulfill this BASIC service?
Was this answer helpful?

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Anonymous

2024-10-02T02:42:21+00:00

please help me out
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