Managing profiles and sync in Microsoft Edge on Windows 10
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PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED
Original Message:
Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.
Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;
UPDATE 21 March:
And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces!
UPDATE 24th March:
UPDATE 25TH MARCH
UPDATE 10 APRIL:
Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.
The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.
Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!
Managing profiles and sync in Microsoft Edge on Windows 10
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any follow up or work-around on this issue?
i have the same problem
using windows 10 and latest update
Same issue here, have reinstalled Edge but to no avail. Can't get past the white screen. Details:
I have the exact same issue on my computer (cannot get login to work on Edge and Word). I tried re-installing Windows 11, but to no avail. Edge and Word still will not allow me to log in. Is this caused by a wonky Windows update, and if so, can we expect a fix to be issued any time soon?
Hello,
Thank you for using Microsoft products and posting to the community.
Based on the description, please try installing one of the Insider versions of Edge, and log in. Can you log into your Microsoft account?
If you can, there is an issue with the Edge files on your system, and you can try reinstalling the Edge browser (it does not affect your profile).
To do so, please download the regular version of Edge, then go to file explorer->This PC->C drive->Program files (x86)->Microsoft, and delete the "Edge" and "EdgeCore" folders. If there are files you cannot delete, please skip them. After deletion, use the Edge installer from earlier to reinstall Edge, and see whether the issue persists.
Please feel free to let me know how it goes.
Best Regards,
Johann - MSFT | Microsoft Community Support Specialist