PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED Original Message: Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white. Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_; UPDATE 21 March : already deleted all cookies already confirmed if it was an issue with the Wi-Fi already hit «repair» twice on the program already tried to add a new account (didn't work cause the issue with the popup to login is the same) already disabled all extensions and tried to login again after that my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser; already deleted and reinstalled Edge. And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces! UPDATE 24th March : multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853. still no workaround or any feedback. this issue was also posted on techcommunity and no answers to this date. I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53] UPDATE 25TH MARCH Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds. and yeah, no 3rd party issues as well. All checked and updated. So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well; If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you! UPDATE 10 APRIL: Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist ( Install Quick Assist - Microsoft Support ) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved. The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore. Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

My suggestion to Microsoft is to fix the issue, as this seems to be quite common after last update KB5035853

Hi, I had the exact same problem (but on Windows 11). This was what worked for me: How to fix blank white screen preventing signing in - Microsoft Community TL;DR - Seems that people affected use a non English-us Windows language (I have it in Portuguese as well), switching to English-US and then try to login should work. You're safe to switch back to Portuguese/Your previous language aftwards. Good luck

Same thing here. Can't use anything that uses Microsoft sing-on. :\

I have the same issues. Its been like that for a few days already. I even reinstalled Windows 10 from scratch with the same issue. I also have the same issue with outlook.com app from the Store. Problems is also on my laptop.

Glad to know I am not alone. I tried Johann's advice and nothing... in fact it got worse. I'll explain to them in a bit.

[SOLVED] Can't login on Edge anymore! (Sync issue)

Anonymous

PLEASE READ UPDATES (4) BELOW - ISSUE SOLVED

Original Message:

Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.

Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;

UPDATE 21 March:

already deleted all cookies
already confirmed if it was an issue with the Wi-Fi
already hit «repair» twice on the program
already tried to add a new account (didn't work cause the issue with the popup to login is the same)
already disabled all extensions and tried to login again after that
my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser;
already deleted and reinstalled Edge.

And yes, I restarted my pc every time I tried something. What else can I do? I need to access my Edge Workspaces!

UPDATE 24th March:

multiple people have replied with the same issue and it seems to be some kind of bug that happened after last update KB5035853.
still no workaround or any feedback.
this issue was also posted on techcommunity and no answers to this date.
I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53]

UPDATE 25TH MARCH

Still waiting on confirmation from the Tech Community but it seems like I ran out of workarounds.
and yeah, no 3rd party issues as well. All checked and updated.
So if you are experiencing the same, please report the issue with as much as detail as possible on Help > Send (Alt + Shift + I) after following all workarounds as well;
If in the meanwhile anyone finds a solution, please share it. I would greatly appreciate it as my job is depending on it. Thank you!

UPDATE 10 APRIL:

Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.

The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.

Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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64 answers

Anonymous

2024-03-23T08:14:41+00:00

My suggestion to Microsoft is to fix the issue, as this seems to be quite common after last update KB5035853
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Anonymous

2024-03-27T14:23:16+00:00

Hi, I had the exact same problem (but on Windows 11).
This was what worked for me: How to fix blank white screen preventing signing in - Microsoft Community

TL;DR - Seems that people affected use a non English-us Windows language (I have it in Portuguese as well), switching to English-US and then try to login should work. You're safe to switch back to Portuguese/Your previous language aftwards.
Good luck
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3 people found this answer helpful.

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Anonymous

2024-03-22T15:46:02+00:00

Same thing here. Can't use anything that uses Microsoft sing-on. :\
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Anonymous

2024-03-22T13:23:50+00:00

I have the same issues. Its been like that for a few days already. I even reinstalled Windows 10 from scratch with the same issue.
I also have the same issue with outlook.com app from the Store. Problems is also on my laptop.
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Anonymous

2024-03-22T00:08:26+00:00

Glad to know I am not alone.
I tried Johann's advice and nothing... in fact it got worse. I'll explain to them in a bit.
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2 people found this answer helpful.

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