Can't signing to copilot and use it

Anonymous
2023-12-14T17:46:26+00:00

On Android, although I On Android, even though I signed in the Microsoft Edge app itself, but when I press the Copilot icon, it says that you must sign in again, and when I sign in, it tells me: The account cannot be the same type as(2217)

I'm sorry if it's not understandable because I wrote with a translatorI'm sorry if it's not understandable because I wrote with a translator

Microsoft Edge | Profile, sync, and sign in | MacOS

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  1. Anonymous
    2024-04-01T23:22:24+00:00

    I am a student, and they offer the pro version, but when I sign in, it's not letting me use it. why?

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  2. Anonymous
    2024-04-10T14:01:59+00:00

    I'm having the same issue. Whenever I try to talk to bing it says "Conversation limit reached. Sign in to talk more." But when I press sign in it just takes me back to square one.

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  3. Anonymous
    2024-04-25T07:20:35+00:00

    I use personal account, this having problem. I have not yet signed in. If I use other phone, I have no problem. Why ??

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  4. Anonymous
    2024-04-30T10:20:21+00:00

    Yes. Exactly this issue. Sounds quite strange. Paid account does not work but the free account works. Now all the work topics I would discuss would flow into the public domain/training of the overall asset?!

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  5. Anonymous
    2024-05-10T03:43:50+00:00

    This issue still exists.

    From the Android app, it shows nobody is signed in. Click on 'sign in' recognizes that my work/school account is already signed in, and I'm allowed to use that. Select my already-signed-in work/school account makes the sign in window go away, but Copilot still shows NOBODY is signed in. I can repeat that process as much as I want with the same (non existent) result.

    In iOS, we see "you can't get there from here", but I still need to confirm other managed AppStore configs before I say its an app problem.

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