Shellpage on Windows Not Letting Me Access Certain Pages

Anonymous
2023-04-08T16:22:18+00:00
�� Known issue
The Edge team are aware of this problem and the engineers have been working on a fix.<br><ul><li><p style="text-align: left" data-prewrap="true"><strong>For users where Family Safety is involved, the fix is included in build 112.0.1722.54 released 2023-04-20. To update, click ⋯</strong> <strong>(<em>Settings and more</em>) <em>> Settings > About Microsoft Edge. <br></em></strong></p></li><li><p style="text-align: left" data-prewrap="true"><strong>There is so far no timeframe for releasing the solution for other users.<br></strong></p></li></ul><br>Meanwhile, anyone still affected by this fault is urged to submit feedback so the engineers have more data points to work from.<br><br><br><br>This notice was last updated 2023-04-20 ![Image](https://learn-attachment.microsoft.com/api/attachments/c7baf2e6-b4fc-4813-bba8-dc416fa02c15?platform=QnA

Sometimes, Edge, rather than directing me to the URL or file I want to access, will produce a site named "ShellPage" from the url edgeservices.bing.com that says "just a moment".

Microsoft Edge | Website issues | Windows 10

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Anonymous
2023-04-21T21:12:17+00:00

We released version 112.0.1722.58 today, which addresses this issue for Family Safety users. To ensure that you have the latest version, you can manually check for updates by following the steps below.

  1. Click on the three dots menu button.
  2. Go to Help and feedback.
  3. Click on About Microsoft Edge.

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  1. Anonymous
    2023-04-09T10:20:12+00:00

    Hi Kyo,

    I have removed such features from my Edge, however this Shell Page thing still persists and I am not able to find any option to block or remove it.

    If this problem persists, I am going to have to report this issue to my administrators and revert back to using Chrome.

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  2. Anonymous
    2023-04-09T06:46:27+00:00

    Hi William Woli,

    Welcome to Microsoft Community.

    I can understand your confusion. Let's slow down and analyze step by step.

    In fact, what you mentioned involves deeper content such as front-end research and development, network redirection*, etc., and what I have given is not necessarily a valid reference.*

    To better assist you in analyzing the phenomenon, I would like to confirm some information with you.

    • What webpage are you experiencing this issue with?

    As far as I know, this behavior may occur when using some features available in the sidebar, such as Bing chat.

    EdgeService looks like a microservices gateway.

    Perhaps for some reason, such as the network environment, the service with Bing Caht failed to load successfully.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Kyo - MSFT | Microsoft Community Support Specialist

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