This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
| �� Known issue |
|---|
| The Edge team are aware of this problem and the engineers have been working on a fix.<br><ul><li><p style="text-align: left" data-prewrap="true"><strong>For users where Family Safety is involved, the fix is included in build 112.0.1722.54 released 2023-04-20. To update, click ⋯</strong> <strong>(<em>Settings and more</em>) <em>> Settings > About Microsoft Edge. <br></em></strong></p></li><li><p style="text-align: left" data-prewrap="true"><strong>There is so far no timeframe for releasing the solution for other users.<br></strong></p></li></ul><br>Meanwhile, anyone still affected by this fault is urged to submit feedback so the engineers have more data points to work from.<br><br><br><br>This notice was last updated 2023-04-20 ![Image](https://learn-attachment.microsoft.com/api/attachments/c7baf2e6-b4fc-4813-bba8-dc416fa02c15?platform=QnA |
Sometimes, Edge, rather than directing me to the URL or file I want to access, will produce a site named "ShellPage" from the url edgeservices.bing.com that says "just a moment".
Troubleshooting website display or functionality issues in Edge on Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We released version 112.0.1722.58 today, which addresses this issue for Family Safety users. To ensure that you have the latest version, you can manually check for updates by following the steps below.
This seems to be a problem on child accounts under Microsoft family features after the implementation of the bing chatbot. It seems there is a webpage that is unable to function properly with Microsoft Family features, and I am hoping they will resolve it soon. I saw elsewhere to disable "startup boost" and "Continue running background extensions and apps when Microsoft Edge is closed," both found in the settings panel under system and performance. Then run the command: "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --disable-features=msUndersideButton in your command prompt. This fix did not work for me, but maybe it'll work for you. In the meantime, just open a new tab and reopen whatever hyperlink you were trying to access. The only two things that seem to trigger this webpage are the startup of the browser and clicking the bing chatbot icon in the top-right corner of your screen
I have the same problem
i have the same problem on a brand new lenovo laptop. this is ridiculous.
Hi William Woli,
Welcome to Microsoft Community.
I can understand your confusion. Let's slow down and analyze step by step.
In fact, what you mentioned involves deeper content such as front-end research and development, network redirection*, etc., and what I have given is not necessarily a valid reference.*
To better assist you in analyzing the phenomenon, I would like to confirm some information with you.
As far as I know, this behavior may occur when using some features available in the sidebar, such as Bing chat.
EdgeService looks like a microservices gateway.
Perhaps for some reason, such as the network environment, the service with Bing Caht failed to load successfully.
If there is anything not clear, please do not hesitate to let me know.
Best Regards,
Kyo - MSFT | Microsoft Community Support Specialist