Netflix error on Edge Chromium

Anonymous
2020-10-31T14:51:45+00:00

I am discouraged that this problem has not been fixed after several months. I am a long-time a Netflix subscriber. Since I upgraded a few months ago to the new Edge Chromium browser, Netflix always returns error code D7353-5101. Refreshing the browser screen always allows Netflix to play normally. Even so, it is a damned nuisance. Netflix support says that Netflix does not support the Edge chromium browser, and  recommends using Google Chrome or Firefox browsers. It would seem to me that not supporting a widely used service such as Netflix would be a very big negative that Microsoft would want to fix. Yet... months go by and no fix.

Before anyone asks, I do not use third party AV. Windows has been updated since the problem appeared, and is up-to-date.

Microsoft Edge | Website issues | Windows 10

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Anonymous
2021-06-01T16:56:42+00:00

Update - the 5C release is KB5003214. This has an additional fix for the signing issue that caused the symptom investigated here.

Thanks

Arvind

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  1. Anonymous
    2021-01-26T00:24:48+00:00

    It sometimes so happens that the same symptom (like the specific Netflix error code) can be caused by different underlying root causes. Unfortunately this has been one of those cases. The extra detail you provided here has helped the engineering team.

    Appreciate your comments on the feedback system - I'll pass those along as well.

    Thanks

    Arvind

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  2. Anonymous
    2021-01-26T00:09:13+00:00

    Just so you know. Today I received my third email over the last three months from Edge Feedback Support saying that the problem has already been fixed in the next update. The first email on November 2 was from Edge Feedback Team1. I received the second email on November 11 from Edge Feedback Team 2, and today's third email was from Edge Feedback Team 3. All three email over the three months said, "We want to let you know that we fixed an issue that's related to this feedback in an upcoming update to Microsoft Edge. " 

    There have been multiple updates during these three months. I am tired of the lies!

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  3. Anonymous
    2021-01-25T20:59:11+00:00

    Thanks for the information, this helps narrow this down to a bug that our engineers are investigating a fix for. I'm working to speed this up.

    Thanks

    Arvind

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  4. Anonymous
    2021-01-25T04:13:26+00:00

    Installed are:

    Windows 10 Pro version 20H2 build 19042.746

    Windows Feature Experience Pack 120.2212.551.0

    Edge Version 88.0.705.50 (official build) (32-bit)

    I have all the latest Windows updates

    The error message disappears and Netflix plays only after the screen is refreshed, but in order to refresh, the full screen must first be escaped (esc key). It is a real pain to do this every time a new episode starts, and the error message reappears. Therefore, for the past three months, approximately, I always have always used Firefox version 84 to watch Netflix.

    Loyall

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