this site refused to connect

Anonymous
2021-11-08T03:43:24+00:00

Hello, I need help, someone else had this same question and a Microsoft engineer had helped them, but that was windows 10, I am using windows 11 and i want to download Fillmore Wondershare x but every time i try to enter the page to download I am given this, I used 3 different routers and my mobile hotspot and tried again, i installed the newest update to try to get it to work but I have had no luck. if a Microsoft agent see's this i will also post the results of the ping of www.wondershare.com  it was what was used to help the other person with this problem in windows 10

Pinging www.wondershare.com [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

 Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

 Minimum = 0ms, Maximum = 0ms, Average = 0ms

i do not have another device to compare with but i tried on both chrome and microsoft edge and i got the same results

Microsoft Edge | Website issues | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-11-08T18:19:43+00:00

Your pings show that Wondershare has been redirected to 127.0.0.1, which is the address of your own computer. This is a technique used to prevent the computer from connecting to specific sites. The redirection is probably in your Hosts file. Have you knowingly edited this file yourself?

You can check whether this is what happened: on the Start menu, find Notepad, right-click on it and select More > Run as administrator. Give permission, then in Notepad navigate to and open this file:

C:\Windows\System32\drivers\etc\hosts

Look for entries like 

127.0.0.1    www.wondershare.com

If you find any, disable them simply by typing a hash (#) at the start of the line, save and close the file. Then try opening Wondershare in Edge again.

If your Hosts file had been edited, do you know who or what did it if you didn't?

Was this answer helpful?

9 people found this answer helpful.
0 comments

44 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-11-08T06:11:11+00:00

    Greg nothing has worked for me i know about restore points but the last restore point i used that allowed me to use the website was probably in windows 10 and i already did a system clean up after the 10 day mark so i can not reverse back

    maybe we can come on a teamviewer meeting so u can try to help me that way

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-11-08T06:07:52+00:00

    OK, keep me posted on your progress as I will be here to help until the case is resolved.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-11-08T05:55:19+00:00

    to answer ur question i never payed them before i used the free version and deleted it as the watermark was bigger than i thought but now i want to pay

    i am currently doing your other suggestions please give me 10 mins

    Was this answer helpful?

    0 comments