360 videos in WMR not working

Anonymous
2020-08-02T21:06:31+00:00

Hello,

I'm having issues with the new Microsoft edge playing 360/vr videos in WMR. First of all, to get an option to play vr video I have to go through that app "360 videos" in the cliff house. Finding a 360 video via youtube in edge directly doesn't work because the goggle icon on the bottom of the screen is missing. However, if I start any of the offered 360 videos via the cliff house 360 video app, that opens youtube video in the edge, and now the goggle icon is present. This allows me to play VR videos, but really this doesn't work either because the videos are very choppy. I did not have this issue prior to the new edge installation. I'm using Samsung Odyssey+. Any suggestions to solve this issue?

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-06-14T15:49:30+00:00

After looong trial and error,.....

Start with a reboot, Googles HDMI connected, USB disconnected (after completed boot),....plug in Goggles (USB), .......

Make sure Mixed Reality Portal NOT running and controllers are not connected to your computer (bluetooth)

On Desktop, run Microsoft Edge> go to youtube select a 360 video, you'll see the Goggle Icon , click it to enter VR,

now Mixed Reality Portal will start, ....put on your Goggles and enjoy the video.

After that you can select any other 360 video and it will work as long as all control stays with the desktop.

REPEAT:

All control has to stay with the desktop, otherwise it will not work.

Controllers have to stay disconnected, otherwise it will throw you back into the Cliff House

Hope this helps, and please,.....Microsoft,.....GET IT FIXED !!!

My setup:

Samsung Odyssey+

Win 10 v21H1 (Os Build 19043.1055), i7-9750H, Nvidia RTX 2060, 32GB

(All latest Drivers)

Was this answer helpful?

8 people found this answer helpful.
0 comments

115 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-31T23:28:13+00:00

    Hi Phu Lee, I just did all the steps you mention, I started the description with my username Warrie, please let me know if you received the feedback correctly.

    And thanks for keeping working on this.. not being able to watch Youtube VR videos in WMR really sucks :)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-09-04T07:38:43+00:00

    I have the same issue and have also reported it. Any update?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-09-07T19:31:11+00:00

    Thank you all, the feedback bugs just got escalated and got to us today. I confirmed the reports from Warrie and 2 others all have issues with G2 headset. We will be looking into them this week and will update this thread.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-09-08T00:58:52+00:00

    Hi Luke2121 and Warrie, can you please send me an email phle at microsoft (dot) com so that I can send some questions in private? I think that is the quickest way I can diagnose this issue.

    Was this answer helpful?

    0 comments