360 videos in WMR not working

Anonymous
2020-08-02T21:06:31+00:00

Hello,

I'm having issues with the new Microsoft edge playing 360/vr videos in WMR. First of all, to get an option to play vr video I have to go through that app "360 videos" in the cliff house. Finding a 360 video via youtube in edge directly doesn't work because the goggle icon on the bottom of the screen is missing. However, if I start any of the offered 360 videos via the cliff house 360 video app, that opens youtube video in the edge, and now the goggle icon is present. This allows me to play VR videos, but really this doesn't work either because the videos are very choppy. I did not have this issue prior to the new edge installation. I'm using Samsung Odyssey+. Any suggestions to solve this issue?

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-06-14T15:49:30+00:00

After looong trial and error,.....

Start with a reboot, Googles HDMI connected, USB disconnected (after completed boot),....plug in Goggles (USB), .......

Make sure Mixed Reality Portal NOT running and controllers are not connected to your computer (bluetooth)

On Desktop, run Microsoft Edge> go to youtube select a 360 video, you'll see the Goggle Icon , click it to enter VR,

now Mixed Reality Portal will start, ....put on your Goggles and enjoy the video.

After that you can select any other 360 video and it will work as long as all control stays with the desktop.

REPEAT:

All control has to stay with the desktop, otherwise it will not work.

Controllers have to stay disconnected, otherwise it will throw you back into the Cliff House

Hope this helps, and please,.....Microsoft,.....GET IT FIXED !!!

My setup:

Samsung Odyssey+

Win 10 v21H1 (Os Build 19043.1055), i7-9750H, Nvidia RTX 2060, 32GB

(All latest Drivers)

Was this answer helpful?

8 people found this answer helpful.
0 comments

115 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-07-28T22:31:02+00:00

    Apologies for the late update - we are still investigating the issues some of you are experiencing.

    Warrie, MonkeyBastard, RalfKlengel, and Archer Six, if any of you would be willing to take a TTTrace on your machine, please email me at *** Email address is removed for privacy *** and I can send instructions. We have not been able to reproduce the issue, so it's likely something specific with your hardware setup that is different than ours. A TTTrace will allow us to debug through your exact scenario.

    -Patrick

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-07-28T23:18:11+00:00

    Hi N.R.N

    The issue with the 180-video format (example: https://www.youtube.com/watch?v=4OeeILkt880) is now fixed in version 2.4.9 . The 360-viewer is updated automatically so you should try again and it should work. Yeah, majority of Kpop VR videos are in 180-format and they all look awesome in VR headset now :)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-29T10:13:00+00:00

    Hi Patrick, your email adress was removed from that message. What is a TTTrace exactly?
    Do you have access to a G2 Reverb and do the videos play correctly with a G2 on your end? Because for so far I read all the posts about this - everybody with a G2 has the exact same '4 floating balls' issue.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-29T19:59:32+00:00

    Sorry Warrie, looks like there's some filter on here that removes all email addresses. The email is patrto (at) microsoft (dot) com

    A TTTrace captures all the code being executed, so you would record a trace while you try to use WebXR and then share the trace file. I'd be able to use the file to replay and debug through all of the code that was executed. There's more information about it here: Time Travel Debugging - Record a trace - Windows drivers | Microsoft Docs

    The setup could be a bit complicated, so feel free to email me if you'd be willing to go through the process.

    We do have a G2 Reverb and unfortunately things work correctly on our machine. I initially thought it was specific to G2 as well, but Archer Six reported the same issue with an Acer headset, which could potentially be the same underlying issue.

    Was this answer helpful?

    0 comments