360 videos in WMR not working

Anonymous
2020-08-02T21:06:31+00:00

Hello,

I'm having issues with the new Microsoft edge playing 360/vr videos in WMR. First of all, to get an option to play vr video I have to go through that app "360 videos" in the cliff house. Finding a 360 video via youtube in edge directly doesn't work because the goggle icon on the bottom of the screen is missing. However, if I start any of the offered 360 videos via the cliff house 360 video app, that opens youtube video in the edge, and now the goggle icon is present. This allows me to play VR videos, but really this doesn't work either because the videos are very choppy. I did not have this issue prior to the new edge installation. I'm using Samsung Odyssey+. Any suggestions to solve this issue?

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-06-14T15:49:30+00:00

After looong trial and error,.....

Start with a reboot, Googles HDMI connected, USB disconnected (after completed boot),....plug in Goggles (USB), .......

Make sure Mixed Reality Portal NOT running and controllers are not connected to your computer (bluetooth)

On Desktop, run Microsoft Edge> go to youtube select a 360 video, you'll see the Goggle Icon , click it to enter VR,

now Mixed Reality Portal will start, ....put on your Goggles and enjoy the video.

After that you can select any other 360 video and it will work as long as all control stays with the desktop.

REPEAT:

All control has to stay with the desktop, otherwise it will not work.

Controllers have to stay disconnected, otherwise it will throw you back into the Cliff House

Hope this helps, and please,.....Microsoft,.....GET IT FIXED !!!

My setup:

Samsung Odyssey+

Win 10 v21H1 (Os Build 19043.1055), i7-9750H, Nvidia RTX 2060, 32GB

(All latest Drivers)

Was this answer helpful?

8 people found this answer helpful.
0 comments

115 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-05T20:14:31+00:00

    Thanks for all the information! We have identified an issue that occurs with hybrid GPU setups. The team is working on a fix.

    Can you try this workaround that should also confirm that this is what is occurring on your systems?

    1. Open Settings
    2. Type "graphics" and go to the Graphics Settings page
    3. Locate "Microsoft Edge" on the list of apps, click on it
    4. Click on Options to bring up the "Graphics preference" dialog
    5. It should show a High performance option with the discrete GPU.
    6. Select the High performance option, Click on Save, as shown in example below.
    7. Close and restart all instances of Microsoft Edge

    Note that this is not the most power efficient option, please adjust as necessary, e.g. set it back to "Let Windows decide" after experimenting with it.

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2021-02-04T17:24:37+00:00

    Good evening, 

    I have the exact same problem as the one recorded by JanPešek_591 on the 88.0.705.56 64 bits version (same as theirs, but in French if that changes anything). The only difference is that I was using my brand new HP Reverb G2 which arrived today, so an hardware issue seems unlikely...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-29T17:30:57+00:00

    Hi,

    1. i see dots in all 360 videos - it's not depend on website...

    2)  88.0.705.56 (Oficiální build) (64bitová verze)

    Was this answer helpful?

    0 comments