360 videos in WMR not working

Anonymous
2020-08-02T21:06:31+00:00

Hello,

I'm having issues with the new Microsoft edge playing 360/vr videos in WMR. First of all, to get an option to play vr video I have to go through that app "360 videos" in the cliff house. Finding a 360 video via youtube in edge directly doesn't work because the goggle icon on the bottom of the screen is missing. However, if I start any of the offered 360 videos via the cliff house 360 video app, that opens youtube video in the edge, and now the goggle icon is present. This allows me to play VR videos, but really this doesn't work either because the videos are very choppy. I did not have this issue prior to the new edge installation. I'm using Samsung Odyssey+. Any suggestions to solve this issue?

Microsoft Edge | Audio and video playback | Windows 10

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Anonymous
2021-06-14T15:49:30+00:00

After looong trial and error,.....

Start with a reboot, Googles HDMI connected, USB disconnected (after completed boot),....plug in Goggles (USB), .......

Make sure Mixed Reality Portal NOT running and controllers are not connected to your computer (bluetooth)

On Desktop, run Microsoft Edge> go to youtube select a 360 video, you'll see the Goggle Icon , click it to enter VR,

now Mixed Reality Portal will start, ....put on your Goggles and enjoy the video.

After that you can select any other 360 video and it will work as long as all control stays with the desktop.

REPEAT:

All control has to stay with the desktop, otherwise it will not work.

Controllers have to stay disconnected, otherwise it will throw you back into the Cliff House

Hope this helps, and please,.....Microsoft,.....GET IT FIXED !!!

My setup:

Samsung Odyssey+

Win 10 v21H1 (Os Build 19043.1055), i7-9750H, Nvidia RTX 2060, 32GB

(All latest Drivers)

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  1. Anonymous
    2021-09-14T08:20:42+00:00

    Both Main and Canary work for me now, only in Dev I still get the 4 spinning balls. I posted this on the G2 reddit sub and someone else also replied Canary still doesn't work for him, he gets the spinning balls.

    Hopefully we can figure out why it works for me and not for others now. FYI I did not manually update any graphic card driver or something between the times Canary somehow now works.

    Just a shot in the dark.. I did get that new V2 cable for the G2 recently.. Michael, you also have a G2 with the V2 cable?

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  2. Anonymous
    2021-09-14T01:56:17+00:00

    Sorry it still doesn't work. Getting the same symptoms (4 balls rotating) using Edge V95.0.10.14.0 Canary (64 bit)

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  3. Anonymous
    2021-09-14T01:12:00+00:00

    Warrie mentioned that Edge Canary is finally working for him. So if you still having issue with viewing WebXR in Edge, please try to download Edge Canary (latest build) from Download Microsoft Edge Insider Channels and let's us know if that makes a difference.

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  4. Anonymous
    2021-09-08T00:58:52+00:00

    Hi Luke2121 and Warrie, can you please send me an email phle at microsoft (dot) com so that I can send some questions in private? I think that is the quickest way I can diagnose this issue.

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