New Microsoft Edge freezing intermittently forcing restart

Anonymous
2020-06-28T20:53:09+00:00

The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome

Microsoft Edge | Browser crashes or stops working | Windows 10

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  1. Anonymous
    2022-01-10T11:40:53+00:00

    For me, it always happens when I'm watching a video full screen while using my Bluetooth headphones. The Headphones stop working 3/4 into the video then Edge just freezes and can't be closed.

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  2. Anonymous
    2022-02-10T08:39:14+00:00

    For me it freezes video when using MS Teams video conference in the Edge browser (which I use a lot these days).

    I can't end the call and have to close the tab or even the whole browser.

    MS: please roll back your last update!!!

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  3. Anonymous
    2022-02-10T12:52:48+00:00

    I installed the latest update, it did not make the problem worse, but did not fix it either. I am not trouble shooting it, just waiting for a fix. I am curious, you want MS to rollback the latest update, did you have problems before the update like I have had?

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  4. Anonymous
    2022-02-10T13:03:09+00:00

    The problem has been long gone with a previous update to Edge.

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  5. Anonymous
    2022-02-13T10:46:29+00:00

    Prior to the 2/8/22 update, videos would stop working and had to be refreshed when I was switching back and forth between tabs when I had multiple videos playing on different tabs (especially Twitch). It would only happen once a day maybe.

    After the 2/8/22 update, The videos freeze up and Edge stops working. I still have sound, but the video freezes and I cant click anything. This occurs every 5 minutes when I have multiple tabs playing videos (i.e. Twitch, YouTube, etc.) I don't even have to be switching tabs for it to freeze now.

    Its so frustrating because I like Microsoft Edge better than other programs, but its unwatchable now and I had to switch to Chrome. Chrome never freezes up while running multiple video tabs.

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