New Microsoft Edge freezing intermittently forcing restart

Anonymous
2020-06-28T20:53:09+00:00

The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome

Microsoft Edge | Browser crashes or stops working | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

84 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-12-27T12:55:40+00:00

    By default, we setup Edge at the workplace. This isn’t a common problem because I have only seen my case and one other. So, this is clearly not a widespread problem.

    If you really want to get at the bottom of this issue, I suggest you follow the troubleshooting steps provided by Microsoft here:

    https://support.microsoft.com/en-us/microsoft-edge/what-to-do-if-microsoft-edge-isn-t-working-cc0657a6-acd2-cbbd-1528-c0335c71312a

    You can share the step that worked for you. If none did, there is a link to contact support at the bottom of the page. I already was dealing with some quirks other than Edge. I had my data backed up, so I just went ahead and reset the PC. Feel free to do the same if you’re in the same position, but if Edge is the only issue, I recommend you check the support link first.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-12-27T12:50:47+00:00

    I restarted the computer. With the latest few builds of Edge Canary the problem went away.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-12-27T03:24:16+00:00

    Well, I had other problems with my computer and ended up getting a new hard drive and reinstalling Windows.

    Problem solved, although not the way I had planned.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-12-27T02:51:38+00:00

    I am curious what you mean be resetting the Computer. Powering it down?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-12-27T02:43:55+00:00

    Any ideas?, I been streaming all night with the chrome browser on both Netfilx and Hulu. And no problems. In addition it seems to be quicker with the streaming applications, no waiting on movies to come up. I wish MS fixes the issue. I am going to monitor this thread if I get additional info I will share it here. By the way I run Windows 11 on a new Dell XPS system every driver and app at latest version.

    As of right now, all computers I’m running Edge don’t have issues. My home computer runs Windows 11 and my work computer runs Windows 10.

    I only had issues in my work computer at some point, but after resetting it, it hasn’t have any issues anymore.

    Have you tried troubleshooting or getting support?

    Was this answer helpful?

    0 comments