This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome
Troubleshooting browser crashes or performance issues on Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update: It has been 24 hours since I turned off the hardware accelerator. No freezing issue so far.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
I had a 10 year old Dell laptop running Window 8.1 and I had no problem at all using Edge. I bought a Dell desktop two weeks ago with Window 11 in it, and I experienced problem with Edge right away. The new computer is relatively clean and I have few applications and extensions, and those I also used in my Win 8.1 laptop with no issues.
The problem I think is related to the new OS--Window 10 and Window 11. The fix offered asks us to turn off the hardware accelerator. It is easy to do and I just did it. I will see if that fix the problem. But I feel like being asked to make my hardware "less capable," which I can't feel too happy about.
Sure the problem maybe complicated and the trouble shooting could take hours or days, especially when most users (including me) do NOT really know what they are doing. Imagine millions of people wasting tons of hours and days fixing this problem and MS thinks this is NOT a priority, especially when it is now actively promoting Edge? The easiest way might just for me to use other browsers rather.
Everything was fine until the first windows 10 update just after the launch of Windows 11(which I cannot get on my machine). No other software had been installed or removed and no registry changes made bar whatever that update did. Like I said, I don't use edge but it was running 8 to 10 instances in task manager you couldn't end task and had to do a hard reboot to get rid of.
Microsoft User base is so large, both Corporate and consumer that they prioritize problems. If yours is not on their radar you may never see a fix. The problem can also be with a another application running in the background or and application that has corrupted your registry. Also the language pack could also be a potential cause. There is just so much that could be causing the problem. Have you tried backing up your machine data and reinstalling The OS and only necessary applications? Have you tried booting up in safe mode and\or reviewing log files and processes in task manager. Or shutting down processes that are not necessary. It's all very time consuming and can drive one nuts unless you enjoy it. Good luck with your issue.